Substitute In-Room Dining Server

Mandarin Oriental New York is a distinguished member of the globally acclaimed Mandarin Oriental Hotel Group, recognized for operating some of the world's most luxurious hotels, resorts, and residences. Situated in a prime location in New York City, this five-star luxury hotel harmoniously blends modern design with stylish Oriental flair. The property boasts 244 elegant guestrooms and suites, each offering breathtaking views of Manhattan. Guests enjoy exceptional amenities such as the MO Lounge with all-day dining overlooking Central Park and the Manhattan skyline, a 14,500 square-foot Five-Star Mandarin Oriental Spa, and a state-of-the-art fitness center featuring a 75-foot lap pool. Additionally, the hotel offers premium meeting and event spaces, including a 6,000 square-foot pillar-less ballroom that showcases three walls of windows framing spectacular views of Central Park.

The Substitute In-Room Dining Server position within the Food & Beverage team at Mandarin Oriental New York plays a critical role in upholding the hotel’s prestigious reputation for delivering Forbes five-star service standards. Reporting directly to the Director of In-Room Dining and the In-Room Dining Managers, this role involves supporting the overall guest experience by ensuring that in-room dining services are executed flawlessly. The Substitute In-Room Dining Server is responsible for maintaining the in-room dining environment and equipment, keeping the area clean and orderly, and setting tables and trays according to high standards. Additionally, this position involves delivering and serving in-room dining orders promptly, within quoted time frames, maintaining professional and courteous guest interactions throughout the service.

The ideal candidate thrives in a fast-paced, dynamic environment and demonstrates a genuine passion for hospitality. They embrace the company's philosophy and culture, applying the Pillars of Legendary Quality Experiences and guiding principles such as D.E.L.I.G.H.T daily to ensure every guest receives exceptional service. Extensive knowledge of food and beverage, including liquors and cocktails, is essential for assisting guests with recommendations and upselling products. The role requires the ability to anticipate guest needs to the extent that guests never have to ask for service or assistance. This position demands a self-motivated professional with excellent communication and organizational skills, capable of multitasking and collaborating effectively with team members to achieve operational excellence.

Mandarin Oriental New York values employee growth and well-being and offers unique learning and development programs tailored to assist colleagues at every stage of their careers. The company is dedicated to creating a positive work environment that supports work-life balance through a variety of health and wellness benefits. This opportunity offers an hourly pay range of $17.27 to $23.03 commensurate with experience and aligned with the IWA guidelines, coupled with a competitive benefits package. Mandarin Oriental New York is committed to inclusivity and compliance with the Americans with Disabilities Act, providing reasonable accommodations as required.

Joining Mandarin Oriental New York as a Substitute In-Room Dining Server means becoming part of a team that upholds legendary luxury service inspired by Asian heritage while embracing the future of hospitality excellence. Passionate individuals seeking to contribute to a memorable guest experience in one of the world’s most iconic cities will find this position both rewarding and professionally enriching.