Store Floor Lead (Sur La Table)

Sur La Table is a renowned specialty retailer offering an unparalleled selection of exclusive and premium-quality kitchen and table products. With over 58 stores nationwide, it is known for the largest avocational cooking program in the United States, dedicated to inspiring culinary creativity and enhancing the cooking and dining experience for its customers. The company is committed to providing excellent customer service, expert culinary knowledge, and a welcoming store experience that encourages both novice and experienced cooks to explore and enjoy the art of cooking and sharing meals.

As a Store Floor Lead at Sur La Table, you will be pivotal in driving the success of the retail store by leading and motivating the sales floor team, ensuring an exceptional customer experience and operational excellence. This leadership position supports the General Manager or Store Manager in achieving sales targets and operational goals, serving as the Manager on Duty to oversee smooth daily operations. The role requires an individual who is passionate about cooking, customer engagement, and team development, embodying Sur La Table's #bestincenter service standard.

In this role, you will inspire and coach team members, foster a guest-obsessed culture, and ensure all store activities align with company policies and visual merchandising standards. You will handle customer concerns promptly and encourage customer loyalty through educational and memorable interactions. The position demands strong leadership skills, problem-solving abilities, and a commitment to community engagement and team performance.

This part-time role typically involves 20 to 25 working hours per week with a flexible schedule that includes nights, weekends, and holidays. Candidates must be at least 21 years old with retail management experience, preferably within specialty or culinary retail settings. Proficiency in Microsoft Office and retail management systems is preferred, alongside excellent communication and decision-making skills.

The Store Floor Lead will also manage inventory processes such as receiving stock, marking items as out of stock, and handling return authorizations. Physical requirements include the ability to stand for extended periods, move about the store, lift up to 50 pounds, and operate necessary equipment including POS systems and computers.

Sur La Table embraces diversity and provides equal employment opportunities to all applicants. The company actively supports accessibility and accommodations for individuals with disabilities, ensuring an inclusive work environment. Sur La Table also employs artificial intelligence tools to assist in the hiring process but emphasizes that final employment decisions are made by human recruiters.

This comprehensive role offers an exciting opportunity to be part of a dynamic and passionate team dedicated to making a difference in customers' culinary lives. If you thrive in a fast-paced retail environment and have a passion for food and leadership, the Store Floor Lead position at Sur La Table is the ideal next step in your career journey.