Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Career development opportunities
flexible schedule
Job Description
Sur La Table is a renowned retailer with over 58 stores nationwide, recognized as the largest avocational cooking program in the United States. The company offers an unparalleled selection of exclusive and premium-quality kitchen and table products, accompanied by expert culinary inspiration. Sur La Table is committed to creating happiness through cooking and sharing great food, fostering a vibrant community of cooking enthusiasts and professionals alike. It is a specialty retail business dedicated to delivering exceptional customer experiences and premium cooking tools and accessories that enhance the culinary journey of its customers.
The Store Floor Lead at Sur La Table plays a pivotal leadership role within the retail environment, acting as a crucial support to the General Manager or Store Manager in driving sales and operational excellence. This part-time position, typically ranging from 20 to 25 hours per week, involves managing daily store activities, leading and developing the sales team, and ensuring a customer-first culture that delivers the \#bestincenter experience. The role requires a proactive leader who excels in inspiring team performance, coaching employees on-the-spot, and maintaining a high standard of execution in store operations. Responsibilities include overseeing inventory processes, merchandising to company standards, handling customer concerns professionally, and motivating the team to meet sales targets through strategic engagement and service excellence.
Working as a Store Floor Lead at Sur La Table offers an exciting opportunity to contribute to a respected brand known for culinary expertise and quality. The candidate must be passionate about food and community engagement, demonstrate strong leadership capabilities, and have experience in retail management preferably within a specialty or culinary retail setting. Equipped with excellent communication and problem-solving skills, the Store Floor Lead ensures that every visitor leaves with a memorable and inspiring shopping experience. They operate as the Manager on Duty, ensuring smooth daily operations while supporting the overall goals and policies of Sur La Table. This role also demands physical stamina and flexibility to work nights, weekends, and holidays, with an ability to perform duties that involve standing, lifting, and moving merchandise throughout the store environment.
The Store Floor Lead at Sur La Table plays a pivotal leadership role within the retail environment, acting as a crucial support to the General Manager or Store Manager in driving sales and operational excellence. This part-time position, typically ranging from 20 to 25 hours per week, involves managing daily store activities, leading and developing the sales team, and ensuring a customer-first culture that delivers the \#bestincenter experience. The role requires a proactive leader who excels in inspiring team performance, coaching employees on-the-spot, and maintaining a high standard of execution in store operations. Responsibilities include overseeing inventory processes, merchandising to company standards, handling customer concerns professionally, and motivating the team to meet sales targets through strategic engagement and service excellence.
Working as a Store Floor Lead at Sur La Table offers an exciting opportunity to contribute to a respected brand known for culinary expertise and quality. The candidate must be passionate about food and community engagement, demonstrate strong leadership capabilities, and have experience in retail management preferably within a specialty or culinary retail setting. Equipped with excellent communication and problem-solving skills, the Store Floor Lead ensures that every visitor leaves with a memorable and inspiring shopping experience. They operate as the Manager on Duty, ensuring smooth daily operations while supporting the overall goals and policies of Sur La Table. This role also demands physical stamina and flexibility to work nights, weekends, and holidays, with an ability to perform duties that involve standing, lifting, and moving merchandise throughout the store environment.
Job Requirements
- Must be 21 years of age or older at time of employment
- Ability to communicate verbally and work cooperatively with associates and customers
- Ability to stand for up to 4 hours at a time
- Ability to move around the store coaching and directing associates and selling to customers
- Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise
- Ability to lift or move merchandise weighing up to 50 lbs
- Ability to ascend and descend ladders to retrieve or move merchandise
- Ability to operate computer systems including POS and scanners
- Flexible schedule including nights, weekends, and holidays
- Regular and predictable attendance required
Job Qualifications
- Must be 21 years of age or older
- Minimum of 1 year retail management experience preferably in specialty or culinary retail
- Strong leadership skills with ability to inspire and develop a high-performing team
- Excellent communication skills
- Proficient problem-solving abilities
- Strong decision-making capabilities
- Passionate about community engagement
- Demonstrated commitment to exceptional customer experience
- Proficiency in Microsoft Office and retail management systems preferred
Job Duties
- Lead the sales floor and oversee daily store operations as Manager on Duty
- Provide in-the-moment coaching and feedback to elevate team performance
- Communicate performance issues to the General Manager or Store Manager
- Support onboarding, training, and development of new associates
- Create memorable and educational customer experiences that inspire loyalty
- Maintain product expertise through continuous learning
- Address customer concerns and resolve issues promptly
- Support store sales goals by effectively engaging customers and motivating the team
- Maximize selling opportunities by identifying customer needs and offering relevant solutions
- Ensure merchandise stock levels meet company standards and floors are merchandised accordingly
- Complete inventory transactions such as receiving, mark out of stock, and return authorizations
- Adhere to wage and hour laws and accurately record time worked
- Enforce adherence to Sur La Table policies and standard operating procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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