Spa Manager

Arch Amenities Group is a leading wellness-driven and hospitality-focused company specializing in amenity management, consulting, and wellness services across commercial real estate, residential communities, and hospitality properties throughout North America. Formed through strategic acquisitions of top hospitality and wellness-led providers, Arch Amenities Group combines decades of experience and innovative approaches to create vibrant lifestyle and hospitality experiences. The company partners with owners, operators, and developers to transform amenities like spas, fitness centers, meeting and event spaces, pools, clubs, and residential facilities into engaging destinations that promote wellness, connection, and community belonging. Their mission is centered on creating spaces where people thrive, leveraging a diverse client portfolio and a highly trained service team to maximize amenity potential and deliver measurable business results.

The Spa Manager role is a pivotal leadership position within Arch Amenities Group's Spa Operations department, reporting directly to the Spa Director or Regional Director. This exempt position involves managing the day-to-day operations of a spa facility, including overseeing financial performance, strategic planning, marketing initiatives, staff training and development, and ensuring exceptional guest experiences. The Spa Manager acts as a professional representative of both the facility and Arch Amenities Group, responsible for fostering a team-oriented environment that meets and exceeds service standards and operational expectations. This role demands a balance of business acumen, operational expertise, and strong interpersonal skills to drive revenue, optimize budgeting, maintain compliance, and create an inviting atmosphere that reflects the company’s wellness and hospitality values. The Spa Manager is also tasked with maintaining facility safety and security, developing marketing and public relations strategies, integrating spa operations with associated fitness facilities, and continuously assessing competitor positioning within the marketplace to maintain a competitive edge.

Overall, this position is designed for a dynamic, sales-oriented, and energetic leader who thrives in a fast-paced environment, possesses excellent customer service skills, and demonstrates a creative approach to marketing and promotions. The ideal candidate will have a proven track record in spa management, strong leadership qualities, proficiency in spa software and Microsoft Office, and a commitment to health and wellness ideals. This role offers an excellent opportunity to build a rewarding career within a forward-thinking company that prioritizes innovation, guest satisfaction, and impactful amenity experiences.