Service Desk A/V Specialist

Fisher Investments is a premier independent investment management firm dedicated to helping clients achieve their financial goals through world-class investment strategies and personalized service. Known for its client-focused approach and commitment to innovation, Fisher Investments has earned a reputation as a Great Place to Work, emphasizing inclusive culture and continuous learning and development customized for every employee. The firm operates globally with offices strategically located to serve a diverse clientele and fosters an environment where every team member's contributions are valued and encouraged. With a robust benefits package and opportunities for career growth, Fisher Investments supports its workforce in balancing professional and personal success deeply rooted in its core values of integrity, respect, and excellence.

The Service Desk A/V Specialist at Fisher Investments plays a crucial role within the IT support team, providing comprehensive audio and visual coordination and support across all company locations. This position primarily involves scheduling and coordinating all technology requirements for firm events and meetings, ensuring smooth operation and maintenance of A/V equipment, managing vendor relationships, and performing Tier 1 troubleshooting to resolve technical issues quickly and efficiently. The specialist will also deliver hands-on support by assisting with the setup, operation, and retrieval of A/V equipment for daily meetings and high-profile company events. The role requires working closely with employees at all levels, providing instruction and guidance on equipment use and setup to enhance presentations and meeting experience.

In addition to overseeing A/V systems, including microphones, projectors, screens, and TVs, the specialist will support launching video, audio, and web conferences and act as backup for internal IT staff involving these technologies. Collaborative work with contracted vendors and internal Facilities personnel to maintain systems, coordinate room setups, adjust lighting, and ensure optimal event execution is central to this role. The Service Desk A/V Specialist is also responsible for identifying and troubleshooting equipment and connectivity issues and maintaining inventories of A/V supplies, facilitating repair or replacement as needed.

This position requires a proactive approach to anticipate and plan for logistical, financial, and time constraints inherent in event management. The specialist must effectively coordinate with Corporate Communications, Facilities, and IT departments, serving as the central point of communication among all stakeholders involved in any event. They will ensure that all operational aspects—from staffing to technology readiness—are in place and meet Fisher Investments' high standards.

This role is essential to maintaining the quality and reliability of Fisher Investments’ events, which are vital to the company’s operations and client engagement. It offers an opportunity to develop expertise in a wide range of A/V technologies and event coordination practices in a supportive and innovative work environment. Based in-office with potential eligibility for hybrid work, the Service Desk A/V Specialist position is ideal for individuals passionate about technology, customer service, and event management who thrive in a dynamic corporate setting. The position also involves additional administrative and operational duties assigned by the Service Desk Manager to support the daily goals of the IT Service Desk, reflecting the versatile nature of the job.