Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Exact $8.00
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Benefits

tip eligible
Paid Time Off
Employee Discounts
flexible schedule
Career development opportunities

Job Description

Marriott International is one of the world’s leading hospitality companies, known globally for its commitment to service excellence and innovative guest experiences. Among its prestigious portfolio of brands, W Hotels stands out as a luxury lifestyle brand that redefines the norms of luxury by combining modern sophistication with a vibrant social atmosphere. Located at 2440 Victory Park Ln, Dallas, Texas, W Hotels aims to ignite curiosity and expand worlds for its guests through unique and memorable experiences fueled by originality and innovation. With a culture that encourages being tuned-in and open to new opportunities, W Hotels creates an environment where employees can bring their passions to life. This position is part-time, non-management, and tip-eligible, offering a wage of $8.00 per hour, embodying Marriott’s dedication to providing equal opportunity and fostering an inclusive workplace where diverse backgrounds are valued and celebrated.

The role of Guest Service Expert at W Hotels is essential to the brand’s commitment to delivering exceptional dining experiences that are more than just about serving food and drinks. This position is centered on creating memorable and unique experiences for guests by providing a wide range of services that enhance their visit. The Guest Service Expert is responsible for setting tables, communicating effectively with kitchen staff, serving guests with attention and enthusiasm, and maintaining cleanliness and organization within their work area. Employees will be actively engaged in multiple tasks, often standing, walking, or moving through areas that may be uneven or slippery, ensuring a safe working environment for themselves and others.

The role demands employees to interact directly with guests, making their transactions and dining encounters feel seamless and enjoyable. Physical stamina is required as tasks may involve lifting, carrying, and moving objects up to 25 pounds independently and up to 50 pounds with assistance, alongside reaching, bending, twisting, and stooping. Critical to success in this role is adherence to company policies, maintaining quality standards, and professionalism in appearance and communication. The Guest Service Expert acts as the face of the W Hotels dining experience, ensuring that every detail contributes to a positive impression and a welcoming atmosphere.

Education-wise, a high school diploma or GED is preferred, though experience is not strictly required as the role is suitable for individuals with less than one year of related work exposure. There is no supervisory responsibility associated with this position, nor are any licenses or certifications required. This gives individuals seeking entry-level opportunities in food and beverage service an excellent chance to develop customer service skills within a world-renowned hospitality company. W Hotels welcomes applicants who are original, innovative, and eager to build a career where they can belong to an amazing global team and become the best version of themselves. With a commitment to equal employment opportunity, Marriott ensures all associates can thrive and succeed regardless of background or protected status.

Job Requirements

  • high school diploma or GED equivalent
  • no supervisory experience required
  • ability to stand and walk for extended periods
  • capability to lift objects up to 25 pounds independently
  • must follow company policies and procedures
  • maintain professional appearance and communication
  • ability to work a part-time schedule

Job Qualifications

  • high school diploma or GED equivalent preferred
  • less than one year of related work experience acceptable
  • ability to interact professionally with guests
  • strong communication skills
  • ability to stand, walk, and move for extended periods
  • capability to handle physical job demands including lifting and bending
  • no supervisory experience required

Job Duties

  • set tables and prepare dining areas for guests
  • communicate orders and requests to kitchen staff
  • interact with guests in a friendly and professional manner
  • serve food and beverages efficiently and courteously
  • clean and maintain work areas and supplies
  • lift, carry, and move objects weighing up to 25 pounds independently and up to 50 pounds with assistance
  • uphold company standards for appearance, safety, and quality

Job Criteria

Experience

Entry Level (1-2 years)


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