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Senior Manager, Group Sales

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $78,900.00 - $121,400.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Employee Discounts

Job Description

San Francisco Proper Hotel is a distinguished urban hotel located in a historic flatiron building in the heart of Mid-Market, San Francisco. Known for its innovative approach to hospitality, the hotel offers guests an immersive urban experience through timeless design, intuitive service, and meticulous attention to detail. With 131 uniquely designed guest rooms, the property features vibrant dining venues and dynamic public spaces that bring a fresh interpretation to the city hotel landscape. The hotel emphasizes creating memorable and personalized experiences that blend comfort with cultural richness, making it a sought-after destination for both business travelers and tourists alike.

The role of Senior Manager, Group Sales at San Francisco Proper Hotel is a pivotal position responsible for managing and coordinating all facets of group bookings, meetings, and event-related activities within the hotel. This full-time position commands a competitive salary range of $90,000 to $100,000, reflecting the level of expertise and leadership required. The Senior Manager acts as the primary liaison between the hotel and group clients, ensuring that each event is flawlessly executed from the initial inquiry through post-event follow-up. This position works closely with multiple internal departments, including sales, catering, operations, and finance, to provide seamless service delivery and maximize revenue through effective group sales strategies.

In this capacity, the Senior Manager is tasked with overseeing the entire lifecycle of group sales including contract management, logistical coordination, and client relations. Responsibilities include managing room blocks, coordinating event layouts and schedules, supervising event staff, and ensuring technical and vendor services meet client standards. The role demands a high level of organizational skill to handle multiple large-scale events simultaneously while maintaining the utmost attention to detail and customer satisfaction.

Beyond event coordination, this senior role is instrumental in driving revenue growth by assisting in pricing strategies, budget management, and identifying up-selling opportunities. The ideal candidate will bring a seasoned background in hospitality group sales, with a minimum of three years experience managing diverse events such as corporate meetings, conferences, weddings, and social gatherings. Proficiency with event management software and Microsoft Office Suite is expected.

Proper Hospitality, the parent company, is renowned for cultivating one of the best working environments in the hospitality sector. They invest heavily in employee growth, wellbeing, and fostering a culture of creativity, excellence, and humanity. As part of their community, the Senior Manager, Group Sales will contribute to and benefit from a workplace that values authenticity, collaboration, and continuous improvement. This is more than a job—it is an opportunity to join a community dedicated to building beautiful experiences for guests and team members alike, aligned with the core Pillars of Proper: Care Proper, Achieve Proper, Imagine Proper, and Present Proper.

Job Requirements

  • Bachelor’s degree preferred
  • Minimum 3 years experience in group and event management
  • Proficiency with event management software and Microsoft Office
  • Strong organizational abilities
  • Excellent communication skills
  • High attention to detail
  • Ability to multitask and prioritize effectively
  • Ability to remain calm under pressure
  • Flexibility to work evenings, weekends, and holidays as needed
  • Physical ability to stand and walk for extended periods
  • Ability to lift up to 25 pounds
  • Experience in hospitality environment

Job Qualifications

  • Bachelor’s degree in hospitality management, event planning, business administration, or related field preferred
  • 3+ years of experience in group and event management within hospitality
  • Experience managing corporate meetings, conferences, weddings, and social events
  • Strong customer service background with ability to manage high-profile clients
  • Proficiency with event management software such as Delphi, Cvent
  • Skilled in Microsoft Office Suite including Word, Excel, PowerPoint
  • Excellent organizational and multitasking skills
  • Strong communication and interpersonal abilities
  • High attention to detail
  • Effective problem-solving skills
  • Ability to work under pressure and manage tight deadlines
  • Knowledge of budgeting, cost control, and revenue optimization
  • Familiarity with event industry trends and best practices

Job Duties

  • Serve as the primary point of contact for group and event clients
  • Coordinate event planning details including room blocks, catering, A/V, and transportation
  • Collaborate with sales, catering, and internal teams to meet event requirements
  • Oversee pre-event setup, room assignments, and timelines
  • Build strong client relationships and provide proactive communication
  • Resolve client concerns professionally
  • Oversee day-to-day event operations and supervise event staff
  • Ensure event equipment functionality and liaise with vendors
  • Manage group bookings, contracts, and billing coordination
  • Assist in group pricing and budget management
  • Track event performance and identify revenue opportunities
  • Coordinate with external vendors to ensure quality service
  • Collaborate with operations teams to fulfill event needs
  • Provide training and guidance to junior event staff

Job Criteria

Experience

Expert Level (7+ years)


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