Senior Guest Experience Manager - Aman New York

Aman New York is an epitome of luxury nestled in Manhattan's iconic Crown Building, where East meets West, and the old blends seamlessly with the new. This establishment is renowned for combining the city's original architectural magnificence with Aman’s signature harmonious design philosophy, creating an unparalleled atmosphere of tranquility in the bustling heart of midtown Manhattan. Featuring some of the largest suites in the city, a flagship Aman Spa, and a year-round Garden Terrace, Aman New York provides guests with an exclusive, immersive experience that caters to the most discerning travelers. The hotel is designed to not only offer premium accommodation but also to foster an environment where guests can feel both rejuvenated and inspired by the harmonious blend of culture, design, and unparalleled service.

The role of the Senior Guest Experience Manager at Aman New York is pivotal to maintaining and elevating the brand’s reputation for excellence in hospitality. This position focuses on delivering a seamless and personalized guest journey that aligns with Aman’s Core Ambitions, Purpose, Brand Pillars, Values, and Competencies. The Senior Guest Experience Manager is entrusted with overseeing all aspects of the guest experience from pre-arrival through to post-departure, ensuring each interaction reflects the highest level of attention to detail and guest recognition. This position calls for a proactive, creative, and results-driven individual who thrives in a dynamic and fast-paced environment and is adept at managing multiple priorities with calm efficiency.

In this role, the Senior Guest Experience Manager acts as a dedicated point of contact for assigned guests, facilitating communication before their arrival to curate customized itineraries that cater to their unique preferences and reasons for visiting. By reviewing guest profiles and reservations in advance and maintaining open and transparent communication with all hotel departments, this manager guarantees a consistent and elevated guest experience throughout the stay. Additional responsibilities include managing day-to-day operations, inspecting suites to ensure impeccable standards are met, coaching and training Guest Experience Managers, and developing innovative programming to maximize team impact.

The annual compensation range for this role is $90,000 to $93,000, reflecting the seniority and responsibilities attached to this position. Aman New York is invested in fostering a supportive work culture where its team members feel valued, included, and inspired to contribute to the company’s rapid growth and international reputation for luxury hospitality. By joining Aman New York as a Senior Guest Experience Manager, candidates will be part of a prestigious brand that values warm and personalized hospitality where every detail truly matters, encouraging employees to flourish in an ultra-luxury environment.