Savannah Sunset Front Desk Agent

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $20.00
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities

Job Description

Six Flags is a renowned amusement park and entertainment company, widely recognized for offering thrilling rides, engaging attractions, and exceptional guest experiences. As a leader in the theme park industry, Six Flags dedicates itself to providing a safe, fun, and memorable environment for families and visitors of all ages. The company operates numerous parks across North America, each emphasizing entertainment, hospitality, and superior guest service standards. Working at Six Flags means becoming part of a dynamic team that values innovation, teamwork, and guest satisfaction. The company is committed to maintaining a work environment where employees can grow professionally while delivering top-notch service to guests.

The Front Desk Agent role at Six Flags is a critical position that acts as the first point of contact for guests arriving at the hotel. This role involves managing the check-in and check-out process efficiently while ensuring a warm, welcoming atmosphere. The Front Desk Agent is responsible for providing guests with detailed information about their stay, hotel amenities, and park offerings, thereby enhancing the overall guest experience. This position requires exceptional communication within and outside the department, the ability to resolve guest concerns effectively, and a friendly approach that meets Six Flags’ high standards of service. The hourly pay rate for this position is $20.00, reflecting the importance of delivering exceptional service. This role also requires teamwork and flexibility, as agents may assist other departments such as transportation and housekeeping when necessary. The ability to operate the Front Desk property management system, Opera, is an essential skill for this position, allowing for accurate reservation management and billing. Additionally, the agent must handle guest billing responsibilities professionally and ensure all interactions maintain the company’s commitment to guest satisfaction. Overall, this role offers an exciting opportunity to engage with guests in a lively and fast-paced environment while being part of a well-established entertainment leader.

Job Requirements

  • 18 years or older
  • general computer knowledge
  • ability to work in all weather conditions
  • must be a friendly, outgoing "people" person with a good attitude and smile
  • must be comfortable answering and transferring calls
  • ability to multi-task and work in a fast-paced environment
  • ability to remain calm and professional in all situations
  • must be able to work mornings, nights, weekends, holidays, and other shifts as necessary

Job Qualifications

  • 18 years or older
  • general computer knowledge
  • experience in Microsoft Office (Word, Excel, Outlook)
  • ability to work in all weather conditions
  • friendly and outgoing personality
  • previous experience working with the public in a service industry preferred
  • comfortable answering and transferring calls
  • knowledge of hotel property and safari offerings
  • ability to multi-task and work in a fast-paced environment
  • ability to remain calm and professional in all situations
  • knowledge of hotel, theme park, water park, and safari hours of operation and offerings
  • availability to work mornings, nights, weekends, holidays, and other shifts as necessary
  • drivers license preferred
  • knowledge of Opera software preferred
  • possess organizational skills and attention to detail

Job Duties

  • Courteously welcome all guests and provide excellent service to ensure guest satisfaction
  • respond to or channel guest requests or complaints to the proper department or manager
  • handle guest billing in a responsible and professional manner
  • use problem-solving skills to handle guest issues, questions, or concerns professionally
  • communicate with other departments to address guest requests and concerns
  • provide guests with detailed property information before their arrival
  • operate the Front Desk property management system (Opera) to manage reservations, stay details, and billing
  • check-in guests and establish credit while giving accurate information
  • properly create and distribute room and staff keys
  • handle phone calls from in-house guests and public
  • ensure transportation needs are met for shuttling and check-ins/outs
  • adhere to house rules, departmental policies, and safety standards
  • communicate clearly with guests and management
  • assist other departments such as transportation or housekeeping as needed
  • create customized itineraries for guests

Job Criteria

Experience

Mid Level (3-7 years)


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