Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Range $23.00 - $25.50
Work Schedule
Standard Hours
Flexible
Job Description
A prestigious luxury hospitality management company headquartered in Japan is currently seeking a motivated Sales Assistant/Reservation Agent to join its New York office located in the heart of Midtown, Manhattan. This globally recognized company excels in delivering exceptional guest experiences through its commitment to quality service and attention to detail. By operating with a keen understanding of the luxury hospitality industry, this firm offers carefully curated experiences that cater to discerning clientele and uphold the highest standards of excellence.
This opportunity is a temporary role with the potential to convert into a direct-hire position in the future, allowing candidates to grow within the organization based on performance and cultural fit. The compensation for this role ranges from $23.00 to $25.50 per hour and includes comprehensive benefit packages along with transit reimbursement to support your commute. The work style for this position is hybrid, with an initial three-month onboarding training period conducted on-site at the Manhattan office. After this training, flexible arrangements involving both remote and office-based work are possible.
As a Sales Assistant/Reservation Agent, you will play a pivotal role in facilitating smooth and flawless communication between guests and internal teams focused on reservation management, guest services, and business development. Your responsibilities will encompass handling inbound inquiries via phone and email with professionalism and efficiency, managing room reservations and confirming bookings promptly to ensure guest satisfaction.
Interacting closely with the reservations team and various departments—including concierge, sales, and marketing teams both locally and in Japan—you will coordinate information flow and support guest requests and special arrangements. This role also involves administrative duties such as preparing internal sales performance reports, managing client lists, assisting with expense processing, and supporting travel preparations.
Additionally, you will contribute to the company’s business development efforts through outreach activities, participation in events alongside senior leadership, and general office support functions that uphold day-to-day operational excellence. This position is ideal for detail-oriented individuals passionate about hospitality who thrive in a team environment while maintaining a customer service mindset and adaptability.
The ideal candidate will possess basic proficiency in essential office software, demonstrate strong communication skills in English, and be eager to engage in a variety of administrative and guest-focused tasks. This is an excellent entry point into the luxury hospitality sector for those seeking to build a career with a respected international company dedicated to exceptional guest experiences and innovative service solutions.
This opportunity is a temporary role with the potential to convert into a direct-hire position in the future, allowing candidates to grow within the organization based on performance and cultural fit. The compensation for this role ranges from $23.00 to $25.50 per hour and includes comprehensive benefit packages along with transit reimbursement to support your commute. The work style for this position is hybrid, with an initial three-month onboarding training period conducted on-site at the Manhattan office. After this training, flexible arrangements involving both remote and office-based work are possible.
As a Sales Assistant/Reservation Agent, you will play a pivotal role in facilitating smooth and flawless communication between guests and internal teams focused on reservation management, guest services, and business development. Your responsibilities will encompass handling inbound inquiries via phone and email with professionalism and efficiency, managing room reservations and confirming bookings promptly to ensure guest satisfaction.
Interacting closely with the reservations team and various departments—including concierge, sales, and marketing teams both locally and in Japan—you will coordinate information flow and support guest requests and special arrangements. This role also involves administrative duties such as preparing internal sales performance reports, managing client lists, assisting with expense processing, and supporting travel preparations.
Additionally, you will contribute to the company’s business development efforts through outreach activities, participation in events alongside senior leadership, and general office support functions that uphold day-to-day operational excellence. This position is ideal for detail-oriented individuals passionate about hospitality who thrive in a team environment while maintaining a customer service mindset and adaptability.
The ideal candidate will possess basic proficiency in essential office software, demonstrate strong communication skills in English, and be eager to engage in a variety of administrative and guest-focused tasks. This is an excellent entry point into the luxury hospitality sector for those seeking to build a career with a respected international company dedicated to exceptional guest experiences and innovative service solutions.
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Basic computer skills including Microsoft Office
- Strong communication skills in English
- Ability to multitask and manage time effectively
- Availability to work onsite during training period
- Flexibility to work hybrid schedule post-training
Job Qualifications
- Ability to communicate professionally in English, including handling visitors, phone calls, and email correspondence
- Willingness to support a wide range of administrative and operational tasks in a flexible manner
- Basic proficiency in Microsoft Word, Excel, and PowerPoint
- Organized and detail-oriented
- Customer service-minded with strong communication skills
- Able to multitask and work effectively in a team-oriented environment
- Interested in hospitality, guest services, and office support functions
Job Duties
- Handle inbound phone calls and email inquiries in a professional and timely manner
- Manage guest room reservations, prepare reservation confirmations, and send confirmation details to guests
- Coordinate closely with the reservations team to ensure accurate communication and smooth information flow
- Process reservations for hotel facilities, including dining and other on-site services
- Liaise with concierge and other internal teams to support guest arrangements and special requests related to their stay
- Communicate with the Japan headquarters, including sales and marketing teams, to share relevant updates and information
- Prepare internal materials such as client lists, sales performance reports, and other supporting documents
- Assist with expense-related administrative tasks
- Support travel arrangement preparation for business trips
- Provide general administrative and office support to help ensure efficient daily operations
- Support business development efforts through phone outreach, email communication, and participation in events alongside senior leadership when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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