Rooms Operations Manager (Front Office PM & Overnight)

Marriott International is a leading global hospitality company known for delivering exceptional service and quality accommodations. The New York Marriott at the Brooklyn Bridge, located in the vibrant borough of Brooklyn, New York, is part of this prestigious network. This full-service hotel caters to both business and leisure travelers, offering modern amenities and inspiring views of the iconic Brooklyn Bridge and Manhattan skyline. Marriott International is committed to creating an inclusive work environment that values diversity and fosters professional growth for its employees. This property operates under Marriott's standards of excellence and hospitality innovation, promising guests the blend of comfort and style that have become synonymous with the Marriott brand.

The available position is for a Rooms Operations Manager, a full-time management role responsible for overseeing and assisting in the management of all operational aspects within the rooms area departments such as Front Office, Engineering/Maintenance, and Housekeeping. The salary range for this position is $71,000 to $88,000 annually, and it includes eligibility for bonuses. The role focuses on maximizing departmental financial performance while improving employee and guest satisfaction. As part of the management team, the Rooms Operations Manager is expected to support and lead their team through effective communication, motivation, and empowerment. They ensure compliance with property standards and procedures and implement strategic plans to enhance service delivery and operational efficiency.

This role involves an intricate understanding of guest experience and operational excellence. The Rooms Operations Manager will play a critical role in tracking team goals related to guest satisfaction and productivity, developing game plans to improve identified areas, and ensuring that the team possesses the necessary capabilities to achieve expectations. They also lead by example, demonstrating confidence, enthusiasm, and a customer-first mindset. The manager actively engages with both employees and guests to foster a positive environment prioritizing quality service.

Operationally, the role requires assisting with the execution of room-related departmental functions, following specific property recovery plans, publishing guest feedback promptly, managing employee relations professionally, and communicating property goals and results regularly. The manager frequently meets with staff on a one-to-one basis to support their development, manages scheduling efficiently relative to guest and occupancy metrics, and performs frontline duties when necessary. This leadership position also encompasses ensuring adherence to brand service culture while proactively addressing guest concerns to continually improve satisfaction among all parties.

Financial responsibilities include reviewing sales and financial data to identify opportunities for cost reduction and program improvement, verifying that key control programs are enforced, and assisting with the annual quality audits alongside the General Manager and Regional Director. The Rooms Operations Manager helps maximize the department’s financial health while maintaining high service standards.

Regarding human resources, the manager assists in the recruitment process by interviewing and making hiring decisions, ensuring that new employees receive thorough orientations, soliciting employee feedback, and administering property policies consistently. They support disciplinary procedures where needed and recognize employee achievements publicly to build morale.

Working with Marriott International also means joining a company dedicated to equal opportunity employment, inclusivity, and supporting associates' well-being. As part of Marriott’s luxury portfolio, JW Marriott exemplifies this commitment, offering associates opportunities for training, development, and career advancement in a luxury environment that values holistic well-being. This is an excellent career opportunity for dedicated hospitality professionals who want to contribute to and grow within a globally recognized and respected brand.