Rooms Operations Manager

The Inn at the Mission San Juan Capistrano, part of the prestigious Autograph Collection by Marriott International, is a unique and distinguished hotel located in the historic city of San Juan Capistrano, California. This hotel offers guests a blend of exceptional service and memorable experiences set within a culturally rich and vibrant environment. As a member of the Autograph Collection, the Inn contributes to a portfolio of independently operated four and five-star hotels, each handpicked for their distinctiveness, originality, and ability to provide guests with personalized and extraordinary travel experiences. Marriott International is globally recognized for its commitment to quality, diversity, and inclusion, fostering a work culture where employees are valued and supported to reach their full potential. The company is dedicated to equal employment opportunities, celebrating unique backgrounds, and ensuring a welcoming workplace for all employees across various roles and levels.

The role in focus is a full-time management position within the Rooms and Guest Services Operations category at the Inn at the Mission San Juan Capistrano. This role involves supporting and managing the operational functions of various hotel departments including Front Office, Engineering/Maintenance, and Housekeeping. The manager plays a pivotal part in ensuring smooth day-to-day operations that align with hotel standards and procedures, aiming to enhance both guest and employee satisfaction. The position is responsible for helping the team meet departmental goals related to guest tracking, productivity, and service quality, while also addressing any areas needing improvement through strategic communication and training. With pay ranging between $31.25 and $38.46 per hour and eligibility for bonuses, this position offers a rewarding opportunity to contribute to the hotel's operational excellence while growing professionally within the renowned Marriott International family.

Key responsibilities include actively supporting the Rooms Operations team by translating organizational goals into actionable plans and enhancing team capabilities to meet changing guest needs. The role also requires managing property-specific operations, such as following recovery plans and communicating guest satisfaction results promptly to improve service delivery. Additionally, this management role emphasizes delivering outstanding customer service by being accessible and responsive to guest concerns, maintaining professionalism, and ensuring that all team members uphold hospitality standards.

Another critical area of focus is profitability management, which involves assisting with annual quality audits, ensuring proper key control programs, and understanding financial performance metrics like sales reports and activity data. Through collaborative efforts with General Managers and Regional Directors, the manager aids in maintaining financial health and operational quality. This role embodies Marriott’s ethos of guest-centric service excellence while fostering a supportive and efficient work environment for team members. Joining this team means becoming part of a global hotel community that values innovation, diversity, and the unique contributions of each associate, providing a platform to thrive and succeed in the hospitality industry.