Great Wolf Lodge logo

Room Attendant (Housekeeping)

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $18.00
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave

Job Description

Great Wolf Lodge is a renowned family-friendly resort and indoor water park chain known for delivering memorable experiences, exceptional customer service, and a fun, safe environment for families and guests. With multiple locations across North America, Great Wolf Lodge specializes in themed entertainment and hospitality services that cater to guests of all ages. The resort offers a variety of amenities including spacious accommodations, interactive activities, dining options, and water attractions. Committed to fostering a vibrant workplace culture, Great Wolf Lodge constantly seeks to hire motivated team members who are dedicated to elevating the guest experience. \n\nThe role of Room Attendant (Housekeeper) at Great Wolf Lodge is pivotal in maintaining the cleanliness and orderliness of guest rooms and public spaces, ensuring guests enjoy a comfortable and refreshing stay. Housekeepers carry out essential cleaning and maintenance tasks such as vacuuming, dusting, washing items, collecting trash, and sorting waste properly. This role contributes significantly to the first and lasting impressions guests have of the Lodge. The job offers flexible scheduling options including full-time, part-time, and varied shifts, making it convenient for diverse candidates. With a pay rate of $18.00 per hour, this position provides a rewarding opportunity for individuals looking to start or grow their careers in hospitality. \n\nGreat Wolf Lodges provide ongoing development opportunities through Great Wolf University, which offers on-the-job, functional, and leadership training. Employees benefit from a positive work environment that values diversity, inclusion, and employee wellbeing. The company offers extensive perks such as scholarship funds, employee referral incentives, discounted vacations, flexible work schedules, wellness programs, and access to employee assistance resources. As part of a team, room attendants are essential to upholding the high standards of hospitality and service that Great Wolf is known for.

Job Requirements

  • Able to lift up to 30 lbs
  • Able to push/pull up to 100 lbs
  • Able to bend, stretch, and twist
  • Able to stand for long periods of time
  • Able to work with chemicals according to directions

Job Qualifications

  • Willingness to work flexible schedule including nights, weekends, and/or holidays as needed
  • Successful completion of criminal background check and drug screen
  • Prior experience in housekeeping including sanitation, laundry operations, and/or guest services
  • Excellent customer service and oral communication skills
  • Previous housekeeping or general cleaning experience

Job Duties

  • Cleans guest rooms and guest areas including making beds, dusting and vacuuming, cleaning bathroom, replacing supplies, cleaning windows, mirrors, and patios
  • Utilizes chemicals according to directions and familiarizes self with all material safety data sheets
  • Maintains a stocked, organized, and clean cart with sufficient supplies
  • Reports maintenance issues through appropriate channels for resolution
  • Documents and secures lost and found items
  • Communicates with guest on a professional and friendly manner
  • Keeps supplies ready by restocking housekeeping cart at end of shift

Job Criteria

Experience

No experience required


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