Job Overview
Employment Type
Full-time
Benefits
competitive salary
monthly bonus program
Employee meal discounts
Medical insurance with company contribution
Dental insurance with company contribution
Vision insurance with company contribution
Paid vacation
Job Description
Quality Brand Group LLC is a reputable multi-store franchisee operating a range of Dunkin' locations across several states including Arizona, Colorado, Florida, Nevada, and Texas. As a franchisee of Dunkin', one of the country's most well-known and beloved coffee and baked goods brands, Quality Brand Group LLC is committed to delivering exceptional customer experiences and maintaining strong operational standards. The company fosters an environment that emphasizes personal growth and development, where passionate individuals are empowered through comprehensive training to uphold the company's core values of quality service and respect for guests and team members alike. This franchisee promotes a culture... Show More
Job Requirements
- Must be able to fluently speak and read English
- Math and writing skills required
- Restaurant, retail, or supervisory experience required
- Guest focus with ability to anticipate and understand guests' needs
- Passion for results with ability to set and achieve goals
- Problem solving and decision making skills
- Ability to build effective teams
- Physically and mentally capable of learning to operate standard restaurant equipment
- Must be able to lift 30 to 50 pounds and use pushing, pulling, stretching, and continuous bilateral use of fingers and wrists
Job Qualifications
- Experience in the food service industry
- Food Safety and Serve Safe Certification
- Ability to speak and read English fluently
- Strong math and writing skills
- Prior restaurant, retail, or supervisory experience
- Proven guest focus with ability to anticipate and exceed guest needs
- Strong problem solving and decision making skills
- Effective team building abilities
- Physical capability to operate standard restaurant equipment
Job Duties
- Administer and oversee effective recruitment and development of team members for the store
- Ensure proper implementation and application of all operational standards of quality service and cleanliness
- Manage store operations to meet financial goals such as sales projections and expense control
- Operate with full accountability for the store's profit and loss
- Engage with customers and employees to drive continuous improvement of store operations
- Manage preparation of products according to quality standards and oversee service delivery by the team
- Provide leadership, direction, and motivation to the store team through direct management or via shift leaders and assistant managers
- Handle employee counseling, discipline, promotion, and termination processes
- Lead operational excellence initiatives
- Maintain a keen focus on guest satisfaction
- Utilize effective communication and coaching skills
- Manage purchasing, scheduling, sales, training, and facilities maintenance
Job Location
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