Job Overview
Compensation
Hourly
Range $24.76 - $30.94
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
basic life insurance
supplemental life insurance
Disability insurance
Job Description
Neiman Marcus is a prestigious luxury retailer renowned for offering a meticulously curated assortment of high-end products, exceptional customer services, and exclusive activations designed to deliver extraordinary experiences. With a legacy of excellence and innovation, Neiman Marcus has long been a prominent figure in the luxury retail sector, consistently creating what is often referred to as the 'Neiman Marcus magic.' This magic is realized through unique customer experiences such as the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and inventive 'Retail-tainment' initiatives. The retailer operates across 36 physical stores, digital platforms, and remote selling channels, serving a diverse and discerning clientele who seek premium quality and refined style. As part of Saks Global's portfolio, Neiman Marcus leverages the strength of a world-class luxury retail group that blends impeccable brand reputation with valuable real estate assets.
In this dynamic environment, Neiman Marcus is offering the role of Restaurant Lead, an essential position responsible for ensuring the smooth operation of the restaurant division within the retail space. This role is integral in creating and maintaining accurate and efficient work schedules, supporting the Restaurant Manager or Manager/Chef in daily operations, and setting high standards for the team. The Restaurant Lead is the face of outstanding service, tasked with greeting and seating guests in a warm, accommodating, and professional manner that reflects the luxury brand's commitment to excellence.
The Restaurant Lead role is pivotal in establishing and upholding service standards, including personal hygiene, cleanliness, and professional interactions among staff. They collaborate closely with kitchen personnel to optimize scheduling and inventory management, ensuring that food items meet quality and quantity requirements while minimizing waste. Additionally, the Restaurant Lead oversees guest service coordination, addresses any service lapses swiftly, and ensures comprehensive reporting for accurate forecasting of business trends and sales projections.
This role requires a versatile leader capable of delegating responsibilities effectively, supporting special events, verifying catering details, and managing various operational costs such as rentals and labor. It emphasizes building strong relationships with customers and representing the restaurant as part of the broader Neiman Marcus experience. The position demands physical stamina, including standing, bending, climbing stairs, and lifting weights up to 35 pounds, along with a flexible work schedule that includes evenings, weekends, and holidays.
Candidates must possess excellent communication skills, attention to detail, motivation, and a results-driven mindset. A thorough understanding of proper table setting, food preparation terminology, and exceptional customer service is required. Moreover, familiarity with Microsoft Office and the ability to multitask gracefully is preferred.
Neiman Marcus offers a comprehensive benefits package, including medical, dental, vision insurance, a 401(k) retirement plan, life insurance options, disability coverage, and additional voluntary benefits, making it an attractive employer for those seeking career growth in a vibrant, fast-paced luxury retail environment. The salary range for this position is $24.76 to $30.94 per hour, varying based on location and individual qualifications. Joining Neiman Marcus means embracing a culture that celebrates diversity, inclusion, and a commitment to creating an extraordinary customer journey at every touchpoint.
In this dynamic environment, Neiman Marcus is offering the role of Restaurant Lead, an essential position responsible for ensuring the smooth operation of the restaurant division within the retail space. This role is integral in creating and maintaining accurate and efficient work schedules, supporting the Restaurant Manager or Manager/Chef in daily operations, and setting high standards for the team. The Restaurant Lead is the face of outstanding service, tasked with greeting and seating guests in a warm, accommodating, and professional manner that reflects the luxury brand's commitment to excellence.
The Restaurant Lead role is pivotal in establishing and upholding service standards, including personal hygiene, cleanliness, and professional interactions among staff. They collaborate closely with kitchen personnel to optimize scheduling and inventory management, ensuring that food items meet quality and quantity requirements while minimizing waste. Additionally, the Restaurant Lead oversees guest service coordination, addresses any service lapses swiftly, and ensures comprehensive reporting for accurate forecasting of business trends and sales projections.
This role requires a versatile leader capable of delegating responsibilities effectively, supporting special events, verifying catering details, and managing various operational costs such as rentals and labor. It emphasizes building strong relationships with customers and representing the restaurant as part of the broader Neiman Marcus experience. The position demands physical stamina, including standing, bending, climbing stairs, and lifting weights up to 35 pounds, along with a flexible work schedule that includes evenings, weekends, and holidays.
Candidates must possess excellent communication skills, attention to detail, motivation, and a results-driven mindset. A thorough understanding of proper table setting, food preparation terminology, and exceptional customer service is required. Moreover, familiarity with Microsoft Office and the ability to multitask gracefully is preferred.
Neiman Marcus offers a comprehensive benefits package, including medical, dental, vision insurance, a 401(k) retirement plan, life insurance options, disability coverage, and additional voluntary benefits, making it an attractive employer for those seeking career growth in a vibrant, fast-paced luxury retail environment. The salary range for this position is $24.76 to $30.94 per hour, varying based on location and individual qualifications. Joining Neiman Marcus means embracing a culture that celebrates diversity, inclusion, and a commitment to creating an extraordinary customer journey at every touchpoint.
Job Requirements
- High school diploma or GED preferred
- Excellent oral and written communication skills
- Strong attention to detail
- Ability to work autonomously
- Motivated and results-driven
- Knowledge of proper placement of china, glass, and flatware for table settings
- Thorough knowledge of order of service and food preparation terminology
- Ability to interact graciously with the public and multitask
- Exceptional customer service and problem-solving skills
- Basic proficiency with MS Office product suite preferred
- Physical ability to stand, bend, climb stairs, and lift up to 35 pounds
- Willingness to work flexible schedule including evenings, weekends, and holidays
Job Qualifications
- High school diploma or GED preferred
- Excellent oral and written communication skills
- Strong attention to detail
- Ability to work autonomously
- Motivated and results-driven
- Knowledge of proper table setting including china, glass, and flatware
- Thorough knowledge of food preparation and culinary terminology
- Exceptional customer service and problem-solving skills
- Basic proficiency with MS Office product suite preferred
- Ability to interact graciously with the public and handle multiple duties simultaneously
- "Win together" mentality
Job Duties
- Sets and maintains the standard for staff personal hygiene and cleanliness of the restaurant
- Creates efficient and flexible restaurant schedules in partnership with kitchen staff
- Coordinates with kitchen staff to obtain necessary food items and maintain inventory quality
- Coordinates with dining room staff for daily guest service
- Notes and communicates any service standard lapses to staff
- Completes daily, weekly, and monthly reports to forecast business and sales projections
- Plans schedules, tracks inventory, and manages budgets
- Delegates responsibilities to associates and follows up on completion
- Supports coordination and execution of special events
- Reviews catering prospectus details for accuracy
- Manages all rentals, labor, and variable costs
- Builds relationships with customers as a representative of the restaurant
Job Criteria
Experience
No experience required
Job Location
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