Restaurant General Manager

HMSHost is a global leader in managing and operating food and beverage services at travel venues such as airports, highways, and other travel locations. As part of Dufry Group, HMSHost operates a broad portfolio of well-known brands and innovative restaurants, ensuring travelers receive exceptional dining experiences. The company emphasizes employee development, operational excellence, and customer satisfaction, offering various benefits designed to support both personal and professional growth. With a strong focus on diversity and inclusion, HMSHost fosters a supportive and dynamic work environment.

The role of General Manager I at HMSHost is a crucial leadership position responsible for overseeing the operation of a quick-service restaurant (QSR) or a small cluster of restaurants. Typically managing sales up to $5 million, the General Manager I ensures that each restaurant operates smoothly, maintains high operational standards, and achieves financial goals. This position demands a combination of strategic management, team leadership, and hands-on involvement in daily restaurant functions to ensure optimal customer service and profitability. The General Manager I plays a key role in maintaining cleanliness, staffing, and overall restaurant readiness, making leadership decisions that impact the success and growth of the business.

This role requires a strong understanding of financial management, employee engagement, and operational compliance. The General Manager I drives the deployment of staff, personnel development, and execution of company policies, including health and safety standards and brand compliance. They are responsible for budgeting, inventory control, and vendor coordination, ensuring product availability and operational efficiency. Additionally, the position requires skilled use of management information systems to monitor performance and implement improvements.

As a leader, the General Manager I fosters a positive work culture by motivating employees, conducting training, and recognizing performance achievements. They also serve as the primary point of contact for addressing customer and employee concerns, using sound judgment to resolve issues promptly and maintaining adherence to company standards. The role involves working varied schedules, including early mornings, peak hours, and closing shifts, to oversee operations effectively.

HMSHost offers a competitive salary for this role, ranging from $62,354 to $66,341 annually, alongside comprehensive benefits like health, dental, and vision insurance, generous paid time off, 401(k) plans with company match, tuition reimbursement, and employee assistance programs. The company also invests in career development through training and referral programs, making it an excellent opportunity for growth-oriented leaders in the restaurant management field.

Joining HMSHost as a General Manager I means becoming part of a respected company that values diversity, inclusion, and equal employment opportunity. It requires a minimum of five to seven years of restaurant experience, including at least three years in profit and loss management, and strong leadership skills. Prospective candidates should be ready to embrace technology, manage complex operations, and uphold high standards of customer service in a fast-paced environment. HMSHost is committed to providing a supportive workplace tailored to empower managers and their teams to succeed, ensuring a rewarding career experience.