Restaurant Assistant Manager

Jacksonville, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.75 - $21.50

Work Schedule

Flexible

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a well-established fast-casual restaurant chain known for its wings, chicken fingers, sandwiches, and salads. Founded with a focus not only on delicious food but also on providing a fun and engaging experience for guests, Zaxbys has grown into a beloved name in the restaurant industry. The company prides itself on offering more than just meals; it’s a place where friends can gather, enjoy great food, and create memorable moments together. With an expanding team, Zaxbys is committed to maintaining a positive work environment where employees feel valued and have opportunities to grow professionally.

This role is for an Assistant Manager position at Zaxbys, playing a critical role in managing daily restaurant operations and ensuring an exceptional experience for each guest. Assistant Managers are tasked with upholding operational standards, leading the team, and ensuring that all processes, policies, and procedures are properly followed. This position demands strong leadership skills, organizational aptitude, and a passion for delivering high-quality service and food. Assistant Managers at Zaxbys receive extensive training, including certification in food safety and management, equipping them to excel in their roles.

The position offers substantial benefits and incentives, including bonus potential of up to 12% of annual earnings paid quarterly, free meals during shifts, discounts on off-shift meals, paid time off, holidays, and training. Employees also enjoy early access to pay, recognition, and referral programs, along with numerous opportunities for career advancement. Additionally, comprehensive medical, dental, vision, and disability insurance options are available, alongside employer-paid life insurance and a 401(k) plan with employer match, providing a robust total rewards package.

The Assistant Manager’s duties encompass training and development, scheduling, supervising team performance, maintaining cleanliness and service standards, and addressing guest and employee concerns professionally. This role is instrumental in fostering a positive team culture, ensuring safety compliance, and supporting efficient restaurant operations. Candidates must be prepared to handle a fast-paced environment that includes flexible scheduling across days, nights, weekends, and holidays. Leadership experience in management is required, with a preference for candidates who have restaurant management background.

Overall, working at Zaxbys as an Assistant Manager presents a rewarding opportunity to be part of a dynamic team dedicated to excellent guest experiences and continuous improvement. The company’s supportive culture and comprehensive benefits make it an attractive employer for individuals seeking growth and stability in the restaurant industry.

Job Requirements

Must be 18 years of age or older
Must have a valid driver's license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Qualifications

Must be 18 years of age or older
Must have a valid driver's license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys Assistant Manager Development Plan, food safety certification and manager certification, any additional training required by Zax LLC
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Ensure team members receive proper training including ongoing coaching and development
Create an effective work schedule following company standards and local laws
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
Ensure service, product quality, and cleanliness standards are consistently upheld
Communicate performance concerns to your General Manager
Assist with performance reviews and mentor and develop team members
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
Ensure processes, policies, and procedures are properly followed throughout daily operations
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to your General Manager and District Manager
Escalate other concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly