Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
This position is with Avion Hospitality, a leading hospitality management company known for operating a portfolio of hotels focused on delivering outstanding guest experiences and operational excellence. Avion Hospitality manages a variety of hotel properties across different locations, emphasizing employee development, revenue growth, and high standards of service and safety. The company is committed to maintaining a safe and efficient operation while encouraging team members to empower themselves and deliver exceptional hospitality. Avion Hospitality is recognized for its commitment to quality accommodations, attentive guest service, and strong operational standards that align with corporate goals.
The role offered is the Assistant General Manager position at one of Avion Hospitality's hotel properties. This full-time leadership role serves as an important support to the General Manager, acting as the key on-site leader in their absence to ensure smooth hotel operations. The Assistant General Manager will have a direct impact on guest satisfaction, employee development, revenue generation, and cost control. This position demands a highly experienced professional with progressive knowledge of rooms and food and beverage departments, able to lead multiple departments including Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping.
This role requires working typically a 50-hour workweek, involving long hours and the capacity to lift or move objects weighing up to 20 pounds occasionally. Strong mental abilities are imperative, such as maintaining composure under pressure and handling workplace problems effectively. The candidate must be proficient in Windows Operating Systems and skilled in interpreting financial information and data.
The Assistant General Manager will champion Avion Hospitality’s standards and regulatory compliance including certifications in Food Handlers, Alcohol Awareness, CPR, and First Aid. With a focus on leadership development, this individual will actively participate in one-on-one sessions with department heads, ensuring that training in service standards is implemented and recruiting/hiring aligns with occupancy needs. They will also participate in revenue generation and sales efforts and communicate closely with department heads to monitor operational effectiveness.
Additionally, this role involves overseeing accounts receivable/payable, payroll, and month-end financial processes, ensuring timely corporate reporting. The Assistant General Manager will foster a positive team-oriented environment where employees feel empowered to deliver exceptional guest service. Adherence to Standard Operating Procedures (SOPs) and preventative maintenance programs is expected, with inspections conducted collaboratively with housekeeping and engineering.
Overall, this position is integral to maintaining operational excellence and guest satisfaction within an Avion Hospitality hotel property. It presents promotional opportunities that may require relocation, reflecting the company's dynamic career advancement philosophy. The ideal candidate will be approachable yet authoritative, able to work effectively in high-stress situations, and committed to continuous improvement for both guests and employees. This rewarding role offers growth potential for hospitality professionals seeking to elevate their management careers.
The role offered is the Assistant General Manager position at one of Avion Hospitality's hotel properties. This full-time leadership role serves as an important support to the General Manager, acting as the key on-site leader in their absence to ensure smooth hotel operations. The Assistant General Manager will have a direct impact on guest satisfaction, employee development, revenue generation, and cost control. This position demands a highly experienced professional with progressive knowledge of rooms and food and beverage departments, able to lead multiple departments including Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping.
This role requires working typically a 50-hour workweek, involving long hours and the capacity to lift or move objects weighing up to 20 pounds occasionally. Strong mental abilities are imperative, such as maintaining composure under pressure and handling workplace problems effectively. The candidate must be proficient in Windows Operating Systems and skilled in interpreting financial information and data.
The Assistant General Manager will champion Avion Hospitality’s standards and regulatory compliance including certifications in Food Handlers, Alcohol Awareness, CPR, and First Aid. With a focus on leadership development, this individual will actively participate in one-on-one sessions with department heads, ensuring that training in service standards is implemented and recruiting/hiring aligns with occupancy needs. They will also participate in revenue generation and sales efforts and communicate closely with department heads to monitor operational effectiveness.
Additionally, this role involves overseeing accounts receivable/payable, payroll, and month-end financial processes, ensuring timely corporate reporting. The Assistant General Manager will foster a positive team-oriented environment where employees feel empowered to deliver exceptional guest service. Adherence to Standard Operating Procedures (SOPs) and preventative maintenance programs is expected, with inspections conducted collaboratively with housekeeping and engineering.
Overall, this position is integral to maintaining operational excellence and guest satisfaction within an Avion Hospitality hotel property. It presents promotional opportunities that may require relocation, reflecting the company's dynamic career advancement philosophy. The ideal candidate will be approachable yet authoritative, able to work effectively in high-stress situations, and committed to continuous improvement for both guests and employees. This rewarding role offers growth potential for hospitality professionals seeking to elevate their management careers.
Job Requirements
- At least 5 years progressive hotel experience in Rooms or Food & Beverage
- Previous supervisory experience
- Proficient in Windows Operating Systems
- Ability to work long hours and stand entire shift
- Ability to exert up to 20 pounds of force occasionally
- Ability to handle stressful situations and maintain composure
- Effective problem-solving skills
- Ability to work with financial data
- Ability to listen and resolve concerns
- Completion of required certifications
- Must comply with Avion Hospitality dress code and appearance standards
Job Qualifications
- At least 5 years progressive experience in a Rooms or Food & Beverage department in hotel
- Extensive Food & Beverage leadership experience preferred
- Previous supervisory experience required
- Proficient in Windows Operating Systems
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well in stressful, high-pressure situations
- Ability to maintain composure and objectivity under pressure
- Effective in handling workplace problems including anticipating, preventing, identifying and solving
- Ability to assimilate complex information from disparate sources
- Effective listening, understanding, clarifying and resolving concerns
- Ability to work with and understand financial information and data including basic arithmetic
- Ability to clearly convey information and ideas
- Knowledge of Avion Hospitality’s standards and regulations
- Certification in Food Handlers, Alcohol Awareness, CPR and First Aid required or attainable
Job Duties
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner
- Maintain regular attendance in compliance with Avion Hospitality standards as required by scheduling
- Maintain high standards of personal appearance and grooming including compliance with dress code and wearing a nametag
- Comply and ensure adherence to Avion Hospitality standards and regulations to encourage safe and efficient hotel operations
- Ensure efficient operation of the hotel in absence of General Manager by supervising Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales and Housekeeping
- Communicate and correct deficiencies in coordination with supervisor on duty
- Develop self using competencies from Avion and Brand training materials
- Assist General Manager in revenue generation and participate in sales efforts
- Develop managerial and hourly employees through corporate training programs
- Participate in bi-weekly one-on-ones with Department Heads
- Assist in creating an empowered environment for employees to ensure guest satisfaction
- Follow up on empowerment outcomes with Department Heads
- Assist General Manager with financial report creation and meet corporate deadlines
- Participate in scheduled Manager on Duty coverage
- Ensure service standards training in each department
- Ensure recruiting, hiring, and training based on occupancy
- Oversee accounts receivable, accounts payable, payroll and month end processes
- Create a positive team atmosphere focused on guest satisfaction
- Ensure compliance with Preventative Maintenance and Deep Cleaning programs through inspections
- Ensure employees maintain attentive and courteous interaction with guests and colleagues
- Be familiar with SOPs and ensure departments comply or have action plans
- Maintain professional working relationships and open communication
- Support operations during peak periods
- Ensure fair treatment of employees
- Complete corporate training modules and certifications
- Be in public areas during peak times greeting guests and offering assistance
- Maintain hotel safe procedures including monthly audits
- Ensure all scheduled meetings take place on property
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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