Receptionist- Front Desk Assisted Living

The Village of St. Edward is a not-for-profit assisted living facility located in Wadsworth, Ohio, dedicated to providing compassionate, Christ-centered care to its residents. With a mission to support each person as a valued member of the community, the organization fosters a caring and inclusive environment where excellence in service and community belonging are prioritized. The Village of St. Edward emphasizes a low resident-to-staff ratio, ensuring personalized attention and quality care for every individual. The facility is well-regarded for its exceptional team environment and commitment to employee well-being, offering a kind and welcoming workplace that supports the growth and development of its staff.

The role of Lead Receptionist at The Village of St. Edward is critical to maintaining the warm, professional, and efficient atmosphere that defines the organization. This position operates Monday through Friday from 8 am to 4 pm and includes a range of responsibilities focused on customer service, communication, and administrative support. The Lead Receptionist serves as the first point of contact for residents, families, visitors, and vendors, providing a friendly and helpful presence both in-person and over the phone. This role requires balancing multiple duties, from answering phone lines promptly and accurately to managing visitor sign-in procedures and maintaining resident information.

The Lead Receptionist also supports the operational aspects of the facility by coordinating schedules, assisting with business office duties, and helping to organize various community and resident activities. Strong communication skills, multitasking ability, and proficiency with office equipment and software such as Word, Excel, and email are essential for success in this role. Physical requirements include the capacity to bend, stoop, reach, and move intermittently throughout the day, ensuring responsiveness to the dynamic environment of the assisted living community.

The Village of St. Edward offers competitive wages, regular wage analysis, and a comprehensive benefits package that includes medical, vision, and dental coverage with orthodontic benefits, pet insurance, tuition and certification reimbursement, and a 403b retirement plan with employer match. Employees also benefit from generous paid time off, life insurance, short-term disability for full-time staff, and various wellness programs, employee recognition events, and professional development opportunities. Additional perks include employee referral bonuses, emergency support funds, ride-share programs, and discounts on personal items such as cell phones.

This role is ideal for an individual who enjoys working in a community-focused environment and values excellent customer service. By embodying the philosophy of person-centered care, the Lead Receptionist helps foster a supportive, respectful, and safe atmosphere for all residents and staff. The Village of St. Edward supports its employees with ongoing training and resources to ensure job satisfaction and professional growth, making it a desirable place to build a career in the healthcare and assisted living sector.