Quality Assurance Manager - Food Safety

LSG Sky Chefs is recognized as one of the world's largest airline catering and hospitality providers, renowned for its outstanding reputation and dynamic approach within the airline catering industry. With an esteemed track record, the company was voted “Airline Caterer of the Year in North America” for both 2023 and 2024, underscoring its commitment to excellence and innovation. Operating across North and Latin America, LSG Sky Chefs consistently delivers exceptional culinary experiences and outstanding service, contributing significantly to the success and satisfaction of numerous airlines and their passengers. The organization places significant emphasis on the dedication and expertise of its team members, who are considered the heart and soul of its operations. Employees at LSG Sky Chefs benefit from working in a dynamic and supportive environment that fosters growth, collaboration, and professional development within the food service and hospitality sectors.

The position of Quality Assurance Manager - Food Safety is a critical role based at the Jamaica, USA facility, operating on-site with a competitive salary range of $95,000 to $112,000. This role is centered on ensuring that all food products meet stringent standards set forth by regulatory health authorities and the company’s own policies. The incumbent is responsible for implementing, auditing, assessing, and training staff on food safety and quality management systems within the assigned Customer Service Center (CSC). This includes the development and ongoing execution of the food safety preventive controls program, encompassing policies, Standard Operating Procedures (SOPs), Hazard Analysis, HACCP plans, prerequisite food safety programs, traceability and recall processes, allergen programs, and the maintenance of associated records. The Quality Assurance Manager will be a key leader in ensuring compliance with federal and local regulations, such as those issued by the FDA and USDA, while simultaneously aligning with customer specifications and corporate food safety and quality standards.

The role requires a strategic and hands-on leader who will oversee and manage the food safety program to ensure the effectiveness of FDA FSMA preventive controls and accurate record-keeping. Providing technical expertise related to food safety, HACCP, sensory and quality evaluations, the manager will conduct routine assessments and microbiological testing as defined by the food safety program. Additional accountabilities include managing pest control programs and supplier contracts, supporting CSC leadership through inspections and audits, investigating food safety issues, and maintaining effective communication and collaboration across multiple departments including Operations, Production, Sales, HR, and regional quality teams. Maintaining up-to-date manuals, documentation, and implementing new procedures is also a vital part of this role.

Leadership plays a crucial role in this position, requiring excellent verbal and written communication skills, the ability to work in fast-paced environments, and a proactive and resourceful approach. The manager will be responsible for recruiting, onboarding, developing, coaching, supporting, and evaluating the Food Safety staff, fostering a productive and motivated team atmosphere. Participation in company-sponsored initiatives such as Global Quality Standards (GQS), HACCP, Lean Manufacturing, and Employee Safety is also expected. This position is ideal for an individual with proven analytical, organizational, and collaborative leadership skills who thrives in maintaining high standards of food safety and quality management within a demanding and rewarding environment.