Patient/Guest Relations Representative - Conc and Volunteer Svcs - Per Diem 8 Hour Rotating Shifts (Non-Exempt) (Non-Union)

Keck Medical Center of the University of Southern California (USC) is a renowned healthcare institution recognized for its commitment to excellence in patient care, research, and education. As a part of USC's extensive health system, Keck Medical Center serves a diverse population through a comprehensive network of hospitals and clinics equipped with state-of-the-art medical technology and staffed by leading healthcare professionals. The center prioritizes compassionate, patient-centered service and continuous improvement to deliver outstanding outcomes and experiences for patients and their families. It is committed to upholding high ethical standards, maintaining a safe and welcoming environment, and collaborating with community resources to ensure holistic support for all individuals who come through its doors.

The Patient/Guest Relations Representative plays an integral role within Keck Medical Center's Clinical Administration team, providing pivotal assistance to patients, their families, visitors, and colleagues by facilitating access to hospital services and local community resources. This position requires the Representative to act as a visible and approachable resource who offers direction and support in a professional, hospitable manner aligned with the hospital's "KNOWN" Service standards and strict patient privacy regulations. The Representative's responsibilities extend beyond customer service to include the upkeep and cleanliness of lobby areas, workstations, and patient consultation spaces, ensuring a welcoming and orderly environment at all times.

Key responsibilities include greeting patients and visitors kindly, providing accurate directions to physician offices and campus buildings, offering concierge assistance such as arranging lodging, transportation, dining reservations, and other personal or business services. The Representative also participates in patient Welcome Rounds to enhance the overall patient experience and disseminates important information about hospital amenities including parking, visitation, and cafeteria hours. In addition, this role coordinates surgical information flow between medical staff and patient families, distributes pagers as necessary, and maintains contact accuracy. Regular rounds of public spaces are conducted to ensure cleanliness and safety, involving coordination with housekeeping and engineering departments.

The Representative is also tasked with addressing visitor concerns promptly, directing media and vendor interactions per hospital policies, providing wheelchairs, delivering flowers and packages, managing visitor passes and volunteer meal tickets, all while maintaining total professionalism and confidentiality. This position demands excellent communication skills, public relations expertise, and a strong customer service orientation, preferably supported by experience in healthcare or corporate concierge environments. Licenses including Fire Life Safety Training and Basic Life Support are required to ensure compliance and safety throughout the role.

Offering an hourly salary range between $22.00 and $34.18, the role is an excellent opportunity for candidates seeking to be a crucial part of a prestigious medical center dedicated to delivering exceptional patient care and hospitality. Prospective employees are assessed comprehensively considering experience, education, skills, internal equity, and applicable regulations. This position reflects the core values of Keck Medical Center which emphasize respect, empathy, and dedication to serving the community with integrity and professionalism.