Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.50 - $19.75
Benefits
Health Insurance
Paid Time Off
Retirement Plan
employee wellness program
Professional development opportunities
Job Description
Mercy is a prominent healthcare provider known for its dedication to delivering compassionate, patient-centered care across a wide range of medical services. The organization operates with a mission to improve the health and well-being of the communities it serves by offering high-quality, accessible healthcare designed to meet the unique needs of every patient. With its comprehensive network of hospitals, clinics, and specialized therapy services, Mercy stands as a trusted leader in the healthcare industry, combining advanced technology, skilled professionals, and a patient-first approach to achieve outstanding outcomes.
The Patient Service Representative (PSR) role within Mercy's Therapy Services team is a critical position that serves as the first point of contact for patients and visitors. This role is designed for individuals who are passionate about providing exceptional customer service and fostering a positive patient experience. The PSR is instrumental in managing the front desk operations of the clinic, ensuring smooth and efficient workflows that contribute to the overall function and success of the healthcare setting. The employment type is full-time, offering a stable position within a supportive and dynamic healthcare environment.
As a Patient Service Representative, you will be responsible for greeting patients, visitors, and staff with a warm and professional demeanor, setting the tone for a welcoming atmosphere. Your duties will include scheduling, rescheduling, and confirming patient appointments, managing accurate entry and updates of patient information, and handling inquiries via phone with professionalism and empathy. You will also be expected to maintain patient confidentiality rigorously, adhere to privacy policies, and process necessary forms and documentation required for clinic operations.
The role demands someone highly organized, detail-oriented, and capable of multitasking within a fast-paced healthcare environment. Collaboration with clinical and administrative staff is essential to support efficient clinic operations, and completing the Clinic Core Front Desk Training shortly after hire ensures you are fully prepared to excel. The PSR at Mercy plays an essential part in delivering high-quality customer service and contributing to a seamless, positive patient journey from arrival through to care delivery.
By joining Mercy's Therapy Services as a Patient Service Representative, you become an integral part of a compassionate, patient-centered care team that values dedication, professionalism, and a genuine desire to support individuals seeking therapy and medical services. This role is perfect for candidates eager to grow their careers in healthcare administration while making a meaningful impact on patients' lives daily. If you are motivated by the opportunity to serve in a respected healthcare organization that prioritizes patient experience and operational excellence, Mercy invites you to apply and take the next step in your professional journey.
The Patient Service Representative (PSR) role within Mercy's Therapy Services team is a critical position that serves as the first point of contact for patients and visitors. This role is designed for individuals who are passionate about providing exceptional customer service and fostering a positive patient experience. The PSR is instrumental in managing the front desk operations of the clinic, ensuring smooth and efficient workflows that contribute to the overall function and success of the healthcare setting. The employment type is full-time, offering a stable position within a supportive and dynamic healthcare environment.
As a Patient Service Representative, you will be responsible for greeting patients, visitors, and staff with a warm and professional demeanor, setting the tone for a welcoming atmosphere. Your duties will include scheduling, rescheduling, and confirming patient appointments, managing accurate entry and updates of patient information, and handling inquiries via phone with professionalism and empathy. You will also be expected to maintain patient confidentiality rigorously, adhere to privacy policies, and process necessary forms and documentation required for clinic operations.
The role demands someone highly organized, detail-oriented, and capable of multitasking within a fast-paced healthcare environment. Collaboration with clinical and administrative staff is essential to support efficient clinic operations, and completing the Clinic Core Front Desk Training shortly after hire ensures you are fully prepared to excel. The PSR at Mercy plays an essential part in delivering high-quality customer service and contributing to a seamless, positive patient journey from arrival through to care delivery.
By joining Mercy's Therapy Services as a Patient Service Representative, you become an integral part of a compassionate, patient-centered care team that values dedication, professionalism, and a genuine desire to support individuals seeking therapy and medical services. This role is perfect for candidates eager to grow their careers in healthcare administration while making a meaningful impact on patients' lives daily. If you are motivated by the opportunity to serve in a respected healthcare organization that prioritizes patient experience and operational excellence, Mercy invites you to apply and take the next step in your professional journey.
Job Requirements
- High school diploma or equivalent required
- strong verbal and written communication skills with the ability to interact effectively with patients, healthcare professionals, and team members
- proficiency in basic computer applications including data entry and word processing
- excellent customer service skills and a patient-focused approach
- strong attention to detail and commitment to accuracy in scheduling, documentation, and patient information management
- ability to maintain confidentiality and protect patient privacy
- adaptability and the ability to remain calm and professional in a fast-paced environment
- ability to manage multiple responsibilities while maintaining a positive and professional demeanor
Job Qualifications
- High school diploma or equivalent
- strong verbal and written communication skills
- proficiency in basic computer applications including data entry and word processing
- excellent customer service skills
- strong attention to detail and commitment to accuracy in scheduling and documentation
- ability to maintain confidentiality and protect patient privacy
- adaptability and professionalism in a fast-paced environment
- ability to manage multiple responsibilities while maintaining a positive demeanor
- one year of medical office or related healthcare administrative experience preferred
Job Duties
- Greet patients, visitors, and staff in a friendly and professional manner
- manage front desk operations and ensure smooth patient flow throughout the clinic
- schedule, reschedule, and confirm patient appointments
- accurately enter and update patient information and documentation
- answer incoming phone calls and respond to patient inquiries
- maintain patient confidentiality and comply with all privacy policies and procedures
- process forms, records, and other required documentation
- collaborate with clinical and administrative staff to support efficient clinic operations
- deliver exceptional customer service while addressing patient needs and concerns with empathy and professionalism
- complete Clinic Core Front Desk Training following hire
Job Criteria
Experience
No experience required
Job Location
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