Patient Services Manager

Dallas, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

flexible scheduling

Job Description

Aramark Healthcare is a leading provider of food, facilities, and uniform services to healthcare institutions across multiple countries. At Methodist Dallas Medical Center in Dallas, TX, Aramark Healthcare is committed to delivering exceptional patient dining experiences through innovative services and operational excellence. Known for its dedication to quality, safety, and customer satisfaction, Aramark Healthcare partners closely with hospital staff to provide patient-centered nutrition and support that promotes healing and comfort. Aramark operates in a variety of sectors globally and is recognized for fostering a culture of inclusivity, continuous learning, and professional development.

The Patient Services Manager role at Methodist Dallas Medical Center is a critical leadership position within the Food & Nutrition department. This role involves managing the day-to-day patient food service operations to ensure compliance with all regulatory and nutrition standards while consistently delivering high-quality service to patients. The Patient Services Manager leads frontline teams, overseeing meal preparation, tray line operations, and room service programs to ensure the timely and accurate delivery of meals.

In this position, the manager conducts routine rounding on patients and hospital departments to directly gauge and enhance patient satisfaction and service quality. They also oversee diet office operations and the service ambassador program, maintaining safety, sanitation, and regulatory compliance throughout all service areas. The role demands strong leadership abilities to engage and develop team members by leveraging Aramark's coaching model, recognizing employee achievements, and driving team performance that aligns with operational goals and client expectations.

Additionally, the Patient Services Manager maintains effective client relationships, identifying needs and communicating progress while delivering excellent customer service aligned with Aramark’s service model. Financial responsibilities include assisting with the preparation and maintenance of department financials, supporting the achievement of financial targets, monitoring performance metrics, inventory, and cost trends, and educating the team on factors impacting financial performance.

Operational excellence is emphasized through cost control, resource management, food and labor initiatives, and ensuring all team members are properly trained to execute their duties. The manager also upholds a safe and healthy work environment compliant with all policies, procedures, and regulatory requirements, including labor standards.

Aramark Healthcare values adaptability and the continuous development of skills to meet evolving job demands. This role offers an opportunity to impact both employee growth and customer satisfaction profoundly. It is ideal for a candidate with patient food service experience in hospital or acute care settings and a commitment to leadership excellence and operational improvement.

Job Requirements

At least 2 years of patient food service experience within a hospital or acute care setting preferred
Minimum of 2 years of supervisory or management experience required
Bachelor's degree in Hospitality, Healthcare Administration, Nutrition, or a related field preferred, or equivalent experience

Job Qualifications

At least 2 years of patient food service experience within a hospital or acute care setting preferred
Minimum of 2 years of supervisory or management experience required
Bachelor's degree in Hospitality, Healthcare Administration, Nutrition, or a related field preferred, or equivalent experience

Job Duties

Manages patient food service activities in compliance with established standards
Leads patient services staff to ensure meals are prepared and delivered accurately and on time
Conducts routine rounding on patients and hospital departments to ensure satisfaction and service quality
Oversees diet office operations and the service ambassador program
Ensures compliance with safety, sanitation, and regulatory standards
Supervises tray line operations and/or room service programs
Leverages Aramark's coaching model to engage and develop team members
Rewards and recognizes employees to drive engagement and retention
Ensures individual and team performance meets operational objectives and client expectations
Plans and leads daily team briefings
Maintains safety and sanitation standards across all operations
Maintains effective client and customer relationships to support business success
Identifies client needs and communicates operational progress
Delivers excellent customer service aligned with Aramark's service model
Assists with preparation and maintenance of department financials
Supports achievement of client and company financial targets
Utilizes Aramark systems and processes to monitor performance metrics, inventory, and cost trends
Educates team members on key drivers that impact financial performance
Drives operational efficiency through cost control and effective resource management
Supports food and labor initiatives aligned with Operational Excellence standards
Ensures team is trained and capable of executing responsibilities
Oversees production, quality, and operational controls
Maintains a safe and healthy environment for clients, customers, and employees
Ensures compliance with all policies, procedures, and regulatory requirements, including safety, health, and labor standards