Palm Court General Manager

Accor is a globally renowned leader in hospitality, known for welcoming individuals just as they are and offering a vast range of opportunities that match various personalities and career aspirations. The company prioritizes personal growth and lifelong learning, ensuring that work adds purpose and meaning to every employee’s life. Accor is committed to fostering an environment where team members can explore limitless possibilities throughout their careers. The organization encourages its workforce to imagine the future of hospitality together, providing a dynamic and supportive workplace where each chapter of an employee’s story is theirs to write. Those interested in advancing their careers in hospitality can discover more opportunities at Accor by visiting their official career portal.

The opportunity to join The Plaza, a Fairmont-managed hotel and historic landmark since 1907, presents a unique and prestigious role in the heart of New York City's vibrant midtown. The Plaza boasts 282 luxurious hotel rooms and suites, alongside exclusive offerings such as the elegant Champagne Bar and the legendary Palm Court—famous across NYC as the premier afternoon tea destination. Maintaining a Five Diamond standard of excellence, The Plaza blends sophisticated luxury with a genuinely local and unparalleled guest experience.

This position, reporting directly to the Assistant Director of Food & Beverage, involves a comprehensive leadership role overseeing multiple facets of restaurant and bar operations within the hotel. The successful candidate will be responsible for managing day-to-day functions of all restaurant leaders and employees, focusing on facilities, sales, costs, and overall performance metrics. Critical areas of oversight will include luxury mixology, wine programs, and afternoon tea concepts, alongside ensuring top-quality production, guest satisfaction, employee morale, marketing effectiveness, financial operations, and adherence to sanitation and cleanliness standards.

Supervision and operational excellence across three luxury-tiered restaurant concepts are central to the role, with a strong emphasis on delivering optimal service while maximizing profitability. Establishing and maintaining effective employee relations are essential duties, as is ensuring appropriate staffing that balances quality service with sales demands during daily and seasonal fluctuations.

Under the guidance of the Assistant Director of Food & Beverage, the role involves conducting key HR functions such as interviewing, hiring, onboarding, training, coaching, counseling, and administering progressive corrective actions as necessary. The development and implementation of formal training programs, alongside an annual training calendar, will help meet the restaurant outlet’s educational goals. Additional creative responsibilities include producing and executing promotional programs designed to increase sales and brand visibility, coordinated with the overall Food & Beverage promotional schedule.

This is a salaried position offering between $115,000 and $120,000 per year plus bonus incentives. It is an excellent opportunity for seasoned hospitality professionals seeking to lead a prestigious establishment with a rich legacy, combining operational management with an innovative approach to luxury service delivery.