Overnight Front Office Manager- Hyatt Centric Wall Street, NY
Job Overview
Employment Type
Full-time
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Hyatt is a globally renowned hospitality company known for its commitment to exceptional guest experiences and operational excellence. As a leading hotel brand, Hyatt operates a diverse portfolio of properties worldwide, ranging from luxury resorts to urban business hotels. With a strong emphasis on quality service, safety, and innovation, Hyatt continually invests in its people and infrastructure to maintain its reputation as a top choice for travelers and hospitality professionals alike.
The Overnight Front Office Manager role at Hyatt plays a critical part in maintaining the high standards of service and operational efficiency during the overnight shift. This position involves supervising all hotel operations through the night, ensuring a secure and welcoming environment for guests and staff. The Manager on Duty is entrusted with leading the overnight team, managing financial audits, resolving guest concerns promptly, and sustaining compliance with Hyatt's policies and union regulations. Ideal candidates will have strong night audit and accounting skills, combined with experience in cash handling and working in a unionized hotel environment.
The role demands a hands-on hospitality leader capable of thriving in a fast-paced atmosphere. The Overnight Front Office Manager is responsible for completing the nightly audit with meticulous accuracy—balancing room revenue, taxes, and payments—as well as reconciling credit card transactions and reviewing revenue adjustments. A crucial element of the position is the generation and distribution of financial and operational reports, ensuring all discrepancies are resolved before the morning. Additionally, this leader must ensure all operational systems such as PMS and POS function seamlessly through the night.
Beyond accounting, this role encompasses security oversight, guest service excellence, and emergency response coordination. The manager regularly inspects the property to uphold cleanliness, safety, and compliance with Hyatt brand standards, and handles any emergency or security issues following established protocols. Effective communication across departments like Engineering, Security, and Housekeeping is essential to address overnight operational challenges efficiently.
Leading and developing the overnight team is another major component of the job. Providing training, coaching, and fostering a team-oriented culture helps maintain a motivated and accountable work environment. The Overnight Front Office Manager ensures smooth handoffs to the daytime management team via detailed shift reports and notes.
Overall, this position offers a unique chance to influence the guest experience and operational success of a prestigious hospitality brand during critical overnight hours. It is ideal for candidates who are detail-oriented, proactive problem solvers, and possess a strong understanding of union labor practices and hotel operations. With Hyatt’s focus on employee development, this role provides significant growth potential for hospitality professionals seeking to advance their careers in hotel management.
The Overnight Front Office Manager role at Hyatt plays a critical part in maintaining the high standards of service and operational efficiency during the overnight shift. This position involves supervising all hotel operations through the night, ensuring a secure and welcoming environment for guests and staff. The Manager on Duty is entrusted with leading the overnight team, managing financial audits, resolving guest concerns promptly, and sustaining compliance with Hyatt's policies and union regulations. Ideal candidates will have strong night audit and accounting skills, combined with experience in cash handling and working in a unionized hotel environment.
The role demands a hands-on hospitality leader capable of thriving in a fast-paced atmosphere. The Overnight Front Office Manager is responsible for completing the nightly audit with meticulous accuracy—balancing room revenue, taxes, and payments—as well as reconciling credit card transactions and reviewing revenue adjustments. A crucial element of the position is the generation and distribution of financial and operational reports, ensuring all discrepancies are resolved before the morning. Additionally, this leader must ensure all operational systems such as PMS and POS function seamlessly through the night.
Beyond accounting, this role encompasses security oversight, guest service excellence, and emergency response coordination. The manager regularly inspects the property to uphold cleanliness, safety, and compliance with Hyatt brand standards, and handles any emergency or security issues following established protocols. Effective communication across departments like Engineering, Security, and Housekeeping is essential to address overnight operational challenges efficiently.
Leading and developing the overnight team is another major component of the job. Providing training, coaching, and fostering a team-oriented culture helps maintain a motivated and accountable work environment. The Overnight Front Office Manager ensures smooth handoffs to the daytime management team via detailed shift reports and notes.
Overall, this position offers a unique chance to influence the guest experience and operational success of a prestigious hospitality brand during critical overnight hours. It is ideal for candidates who are detail-oriented, proactive problem solvers, and possess a strong understanding of union labor practices and hotel operations. With Hyatt’s focus on employee development, this role provides significant growth potential for hospitality professionals seeking to advance their careers in hotel management.
Job Requirements
- High school diploma or equivalent
- Previous experience in night audit or hotel management
- Experience in cash handling and financial reconciliation
- Knowledge of union labor practices and contract provisions
- Ability to work overnight shifts
- Strong organizational skills and attention to detail
- Ability to respond effectively in emergency situations
Job Qualifications
- Proven experience in night audit and accounting roles within the hospitality industry
- Strong knowledge of hotel PMS and POS systems
- Experience working in a unionized hotel environment and understanding of collective bargaining agreements
- Excellent leadership and team management skills
- Demonstrated ability to handle guest issues and service recovery professionally
- Strong analytical and problem-solving abilities
- Excellent communication and interpersonal skills
- Ability to work independently during overnight hours
- Familiarity with Hyatt accounting policies and hotel brand standards
Job Duties
- Serve as the Manager on Duty during overnight hours, overseeing all hotel operations and ensuring a safe, secure, and exceptional guest experience
- Complete the nightly audit process accurately and on schedule, including balancing room revenue, taxes, payment transactions, city ledger accounts, house accounts, cash deposits, and credit card reconciliations
- Review and verify room rates, billing adjustments, refunds, complimentary stays, rebates, and other financial transactions to ensure accuracy and compliance with Hyatt accounting policies
- Generate, reconcile, and distribute daily financial, operational, and management reports, investigating and resolving any discrepancies before the start of the next business day
- Monitor and verify all system interfaces, including PMS, POS, and other operational systems, ensuring all overnight processing is completed successfully
- Handle guest concerns, service recovery situations, and escalated issues with professionalism
- Conduct routine property inspections to ensure cleanliness, safety, security, and compliance with Hyatt brand standards
- Respond to emergencies, safety incidents, and security matters in accordance with hotel policies and emergency procedures
- Coordinate overnight communication with Engineering, Security, Housekeeping, and other departments to resolve operational issues efficiently
- Prepare comprehensive shift reports and pass-on notes to ensure a seamless transition to the morning leadership team
- Ensure compliance with Hyatt policies, cash-handling procedures, internal controls, labor regulations, and all applicable union contract provisions
- Assist with training, coaching, and developing overnight colleagues while fostering a positive, accountable, and team-oriented work environment
- Perform additional duties as assigned to support the operational and financial success of the hotel
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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