Job Overview
Compensation
Salary
Range $66,500.00 - $72,000.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid vacation
401(k) Plan
Job Description
Legends Global is a leading partner to the world’s most prestigious live events, venues, and brands, committed to delivering premium integrated services to keep its partners at the forefront of the entertainment and hospitality industry. With a global network of over 450 venues and the management of more than 20,000 events annually, Legends Global entertains an impressive audience of 165 million guests each year. Their expertise spans feasibility and consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking services for world-class live experiences. This extensive reach and deep knowledge position Legends Global as a trusted industry leader known for exceptional execution and results.
Legends Global’s corporate culture emphasizes respect, ambitious thinking, collaboration, and bold action. They are dedicated to fostering an inclusive workplace where every employee can be authentic and influential while advancing their careers. The organization thrives on teamwork and recognizes that success is achieved together as one unified team. At Legends Global, winning is part of the daily routine, powered by individuals who readily earn their victories through dedication and joint effort. This unique environment makes it an exciting and rewarding place to work for professionals passionate about the live events and hospitality sectors. Joining Legends Global means becoming part of a forward-thinking company that values impact, growth, and shared success.
The role of the Operations Manager is pivotal within the One World Observatory, located atop the iconic One World Trade Center in New York City. The observatory offers unparalleled 360-degree views of the city skyline, attracting visitors who experience the rise of NYC via SkyPod Elevators, multimedia presentations at the See Forever Theater, personalized insights from tour guides, and world-class dining at ONE Dine. The Operations Manager is entrusted with leading daily operations across assigned departments, ensuring exceptional guest experiences, operational efficiency, adherence to service standards, payroll accuracy, and compliance with company policies. This position requires strong leadership and direction of front-line and supervisory staff, effective management of staffing and operational workflows, and collaboration with venue leadership to meet strategic business goals. Serving as a visible and influential leader, the Operations Manager cultivates a culture grounded in accountability, safety, collaboration, and excellence in service.
Key responsibilities include managing scheduling and labor resources to control costs, maintaining quality and operational standards through inspections and audits, resolving guest concerns professionally and promptly, and overseeing preventative maintenance efforts to protect assets and facilities. The role also involves fostering communication among team members and external partners, supporting initiatives that enhance operational efficiency and employee engagement, ensuring proper utilization of operational tools, and upholding compliance with safety and regulatory requirements. The Operations Manager additionally supports recruitment, training, coaching, and professional development efforts to build a high-performing and sustainable team. This comprehensive position requires a dynamic, adaptable leader who effectively balances operational demands with guest satisfaction and financial performance.
An ideal candidate will possess a bachelor’s degree in Hospitality Management, Business Administration, Operations Management, or a related field, with at least three years of relevant leadership experience in hospitality, entertainment, food and beverage, retail, or similar sectors. Experience with labor planning, payroll management, and point-of-sale systems is preferred. Essential skills include strong leadership, organizational acumen, communication, analytical thinking, problem-solving, and a guest-service mindset. Proficiency in Microsoft Office and operational software tools is important, alongside the ability to work flexible schedules including nights, weekends, and holidays. Physical capability to stand, walk, lift up to 50 pounds, and operate safely in a fast-paced environment is necessary.
Offering a competitive salary range between $66,500 and $72,000, Legends Global also provides a generous benefits package comprising medical, dental, vision, life and disability insurance, paid vacation, and a 401(k) plan. Working on-site at One World Observatory in New York City, this position promises a vibrant and inspiring workplace with a commitment to equal opportunity employment, embracing diversity and inclusion across all facets of its workforce.
Legends Global’s corporate culture emphasizes respect, ambitious thinking, collaboration, and bold action. They are dedicated to fostering an inclusive workplace where every employee can be authentic and influential while advancing their careers. The organization thrives on teamwork and recognizes that success is achieved together as one unified team. At Legends Global, winning is part of the daily routine, powered by individuals who readily earn their victories through dedication and joint effort. This unique environment makes it an exciting and rewarding place to work for professionals passionate about the live events and hospitality sectors. Joining Legends Global means becoming part of a forward-thinking company that values impact, growth, and shared success.
The role of the Operations Manager is pivotal within the One World Observatory, located atop the iconic One World Trade Center in New York City. The observatory offers unparalleled 360-degree views of the city skyline, attracting visitors who experience the rise of NYC via SkyPod Elevators, multimedia presentations at the See Forever Theater, personalized insights from tour guides, and world-class dining at ONE Dine. The Operations Manager is entrusted with leading daily operations across assigned departments, ensuring exceptional guest experiences, operational efficiency, adherence to service standards, payroll accuracy, and compliance with company policies. This position requires strong leadership and direction of front-line and supervisory staff, effective management of staffing and operational workflows, and collaboration with venue leadership to meet strategic business goals. Serving as a visible and influential leader, the Operations Manager cultivates a culture grounded in accountability, safety, collaboration, and excellence in service.
Key responsibilities include managing scheduling and labor resources to control costs, maintaining quality and operational standards through inspections and audits, resolving guest concerns professionally and promptly, and overseeing preventative maintenance efforts to protect assets and facilities. The role also involves fostering communication among team members and external partners, supporting initiatives that enhance operational efficiency and employee engagement, ensuring proper utilization of operational tools, and upholding compliance with safety and regulatory requirements. The Operations Manager additionally supports recruitment, training, coaching, and professional development efforts to build a high-performing and sustainable team. This comprehensive position requires a dynamic, adaptable leader who effectively balances operational demands with guest satisfaction and financial performance.
An ideal candidate will possess a bachelor’s degree in Hospitality Management, Business Administration, Operations Management, or a related field, with at least three years of relevant leadership experience in hospitality, entertainment, food and beverage, retail, or similar sectors. Experience with labor planning, payroll management, and point-of-sale systems is preferred. Essential skills include strong leadership, organizational acumen, communication, analytical thinking, problem-solving, and a guest-service mindset. Proficiency in Microsoft Office and operational software tools is important, alongside the ability to work flexible schedules including nights, weekends, and holidays. Physical capability to stand, walk, lift up to 50 pounds, and operate safely in a fast-paced environment is necessary.
Offering a competitive salary range between $66,500 and $72,000, Legends Global also provides a generous benefits package comprising medical, dental, vision, life and disability insurance, paid vacation, and a 401(k) plan. Working on-site at One World Observatory in New York City, this position promises a vibrant and inspiring workplace with a commitment to equal opportunity employment, embracing diversity and inclusion across all facets of its workforce.
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum three years of relevant leadership experience in operations management, hospitality, attractions, entertainment, retail, food and beverage, or related industries
- Experience with labor planning and payroll administration
- Proficiency with point-of-sale and scheduling software
- Strong leadership and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Problem-solving and decision-making skills
- Strong guest service orientation
- Ability to work flexible hours including nights, weekends, and holidays
- Physical ability to perform required duties including lifting up to 50 pounds
- Commitment to safety and compliance with policies and regulations
Job Qualifications
- Bachelor's degree in hospitality management, business administration, operations management, or a related field preferred
- Minimum three years of operations management, hospitality, attractions, entertainment, retail, food and beverage, or related leadership experience required
- Experience with labor planning, payroll administration, operational reporting, and point-of-sale systems preferred
- Strong leadership, coaching, team-building, and employee development skills
- Excellent organizational, communication, and time-management skills
- Strong analytical, problem-solving, and decision-making abilities
- Strong guest service focus and ability to build effective working relationships with team members, clients, vendors, and all levels of management
- Proficiency in Microsoft Office Suite and working knowledge of point-of-sale systems, scheduling software, and operational reporting tools
- Ability to maintain accuracy, attention to detail, and accountability when managing payroll, operational reporting, and departmental resources
- Ability to adapt to changing business needs and operational priorities
- Ability to work a flexible schedule including evenings, weekends, holidays, and extended hours as business needs require
- Ability to stand and walk for extended periods, frequently bend, stoop, kneel, reach, push, and pull, lift and carry up to 50 pounds, and work safely in a fast-paced environment
Job Duties
- Oversee the daily operation of assigned departments and service areas to ensure efficient, safe, and effective operations
- Develop and manage staffing plans, schedules, and labor resources to support operational needs while maintaining payroll accuracy and labor cost controls
- Maintain service, quality, and operational standards through regular inspections, audits, and ongoing evaluation of departmental performance
- Investigate and resolve guest concerns in a timely and professional manner, implementing corrective actions as necessary
- Support the maintenance and protection of company assets, equipment, and facilities through preventative maintenance and operational best practices
- Foster effective communication and collaboration among team members, department leaders, clients, and business partners
- Assist in the development and implementation of initiatives that improve operational efficiency, guest satisfaction, employee engagement, and financial performance
- Ensure point-of-sale systems and operational reporting tools are properly maintained and utilized
- Ensure compliance with all company policies, procedures, safety standards, and applicable regulatory requirements
- Assist with the recruitment cycle, specifically onboarding, training, coaching, and developing team members to support operational excellence and succession planning
- Prepare and review operational reports, analyze performance metrics, and recommend improvements to leadership
- Perform other duties as assigned by leadership
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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