Operations Manager OEM/HM

Loveland, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $40,500.00 - $76,600.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401K Savings Plan

volunteer opportunities

educational assistance

Travel Discounts

Job Description

Crestline Hotels & Resorts is a prominent hospitality company known for its commitment to providing outstanding guest experiences and cultivating a positive workplace culture. The company operates a diverse portfolio of properties, including hotels and resorts that cater to a wide range of travelers. Crestline's focus on exceptional service, operational excellence, and employee engagement sets it apart in the competitive hospitality industry. By leveraging innovative strategies and a dedicated team, Crestline ensures that each guest enjoys a memorable stay while maintaining strong financial performance across its properties. The company prides itself on inclusivity and equal opportunity, emphasizing a supportive and rewarding environment for all associates.

The Operations Manager role at Crestline is a vital leadership position responsible for ensuring the seamless functioning of hotel operations while delivering exemplary service to every guest. This role demands a passionate and service-oriented individual who is adept at managing multiple departments and driving both guest satisfaction and hotel profitability. The Operations Manager plays a critical part in planning, implementing, and overseeing operational strategies aligned with the hotel's goals. By fostering a motivated and capable team, the Operations Manager ensures that all employees are equipped with the skills and knowledge required to meet the highest standards of service.

In addition to leading daily operations, the Operations Manager of Crestline Hotels & Resorts is charged with analyzing guest satisfaction metrics to refine strategies and address any deficiencies. This includes training and mentoring staff, resolving guest complaints, and collaborating with department supervisors to promote continuous professional development. The role further encompasses financial oversight through budget monitoring, payroll review, and forecasting. A comprehensive knowledge of hotel features, services, and special promotions is essential to maintaining smooth operations and anticipating guest and staff needs. The successful candidate will demonstrate strong leadership skills, strategic thinking, and effective communication to uphold Crestline’s reputation for excellence in hospitality.

The position offers a dynamic work environment where the Operations Manager can influence both the guest experience and operational efficiency. Crestline ensures its associates are well-supported through various benefits, including health and welfare plans, paid time off, retirement savings plans, and opportunities for personal and professional growth. This role is suited for a results-driven, service-focused professional eager to contribute to a respected and innovative company in the hospitality sector.

Job Requirements

High school graduate or general education degree (GED)
Five years' work experience or equivalent
Computer skills required
Experience with hotel information systems
Ability to lead and motivate staff
Strong problem-solving skills
Excellent organizational skills and attention to detail

Job Qualifications

High school graduate or general education degree (GED)
Bachelor’s degree preferred
Experience with hotel information systems
Familiarity with Microsoft Office
Strong leadership and interpersonal skills
Proven ability to manage multiple departments
Excellent communication skills
Ability to analyze financial data and guest satisfaction scores
Experience in staff training and development
Customer service expertise
Proficient in budgeting and payroll management

Job Duties

Create and execute innovative strategies that will drive the hotel to exceed guest satisfaction and revenues
Work collaboratively with all members of the operations team and other hotel departments to ensure guest expectations are always exceeded and hotel operations are always effectively executed
Anticipate guests' and employees' needs and respond promptly
Always promote positive guest relations
Ensure that the guest experience is pleasant and positive from arrival through departure
Analyze GSA scores and comments and enhance positive strategies and develop and execute action plans to eliminate deficiencies
Ensure all operations staff and supervisors are properly trained to standards and able to carry out the operations of each department
Work closely with department supervisors to develop them both personally and professionally
Ensure that all guest complaints regarding service and/or accommodations are investigated and resolved
Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted
Establish standards for personnel performance and customer service
Review work procedures and operational problems to determine ways to improve service, performance, cleanliness, and safety
Assist the Assistant General Manager and General Manager with employee relations activities such as organizing and directing worker training programs, resolving personnel problems, hiring new staff, and evaluating employee performance
Provide leadership and mentoring to operations staff
Maintain complete knowledge of all operations department policies and service procedures
Maintain complete knowledge of all hotel features and services, room types, rates, special packages and promotions, daily arrivals/departures, room availability, scheduled in-house group activities, VIPs scheduled, in-house group names, background, activities, locations, and times as well as special requests/arrangements
Complete daily walk-through of all operations department areas observing staffing, operational cleanliness and maintenance, service appearance, merchandising, attitude, general quality and consistency of operation, storage areas organization and cleanliness
Review and respond to daily operational demands as it relates to the hotel
Prepare weekly, monthly, quarterly, and yearly departmental financial and payroll forecasts
Monitor security of public areas of the hotel
Establish par levels for supplies and equipment
Conduct pre-shift meeting to review information pertinent for each day of business