Operations Manager

Indianapolis, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $43,888.00 - $45,000.00

Benefits

Employee Referral Program

bonus program

Merit Increase

Paid vacation

Flex Days

401k with Employer Contribution

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

long-term disability insurance

short-term disability insurance

accident insurance

critical illness insurance

Job Description

MHG Hotels LLC is a distinguished hospitality management company dedicated to providing outstanding guest experiences across a diverse portfolio of hotels. Known for their commitment to quality service and operational excellence, MHG Hotels LLC supports a culture that values diversity, inclusivity, and the professional growth of its employees. Their hotels offer warm and welcoming atmospheres, modern amenities, and exceptional standards of cleanliness and guest care, ensuring every visitor feels at home during their stay.

The Operations Manager role at MHG Hotels LLC is an essential leadership position charged with collaborating closely with the General Manager to oversee all daily hote... Show More

Job Requirements

Professional demeanor with warm and welcoming personality
Ability to engage and connect easily with others
Genuine care and compassion for others
Strong problem-solving instincts and insight
Effective communication skills with the ability to deliver clear and professional messages
Comfortable working with diverse individuals at all organizational levels
Ability to be direct yet tactful and considerate
Availability for days, nights, weekends, and holidays
Clean professional appearance
Hotel management experience
Hospitality degree preferred
Ability to stand, walk, and sit for extended periods
Ability to read and visually verify information in various formats
Fine motor skills and hand-eye coordination
Ability to move, lift, carry, push, pull objects under 25 pounds without assistance

Job Qualifications

Hotel management experience required
Hospitality degree preferred
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proven ability to handle guest complaints and service recovery
Knowledge of budget management and revenue optimization
Understanding of P&L statements
Ability to develop and implement strategic goals
Skilled in staff coaching and mentoring
Ability to work flexible hours including nights, weekends, and holidays

Job Duties

Assist the General Manager in all aspects of hotel operations, day-to-day staff management, and guests
Ensure compliance with SOP's, policies, procedures, and service standards
Handle guest complaints and oversee service recovery process
Assist in managing budget and ensure revenue and guest satisfaction goals are met
Develop short and long-term strategic goals for performance improvement
Understand the P&L statement
Meet all report deadlines daily, weekly, and at month end
Work closely with the department managers and general manager to maximize room yield and hotel revenue
Oversee and manage all departments and work closely with department heads daily
Maintain great communication between departments and the General Manager
Be responsible for occupational health, fire, and life safety
Strive to improve service performance
Maintain a friendly, cheerful, and courteous demeanor at all times
Utilize interpersonal and communication skills to lead, influence and encourage others, leading by example
Encourage and build mutual trust, respect, and cooperation among team members
Serve as a role model to demonstrate appropriate behaviors
Communicate clear and consistent message regarding processes throughout all departments
Develop specific goals and plans to prioritize, organize, standards and meeting the expectations of customers daily
Support the different departments in their daily operations
Identify developmental needs of others and coach, mentor, or otherwise help others to improve knowledge and skills

Job Location

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