Operations Director

Crash Champions is one of the fastest-growing and most dynamic brands in the collision repair industry in the United States. Established in 1999 as a single repair center in Chicago by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert, Crash Champions has expanded to become the largest founder-led multi-shop operator (MSO) of high-quality collision repair services in the nation. The company serves customers from more than 650 state-of-the-art locations across 38 states, ensuring broad access to superior collision repair. Among its notable divisions is the Crash Champions LUXE | EV Certified brand, which specializes in highline and luxury electric vehicle repairs, a testament to the company’s commitment to innovation and industry evolution.

Crash Champions operates with a core philosophy centered on "People First," emphasizing the importance of superior customer service, employee development, and operational excellence. The company culture fosters growth, accountability, and high standards across all aspects of its business, aiming to constantly exceed industry benchmarks.

This role involves responsibility for the overall leadership and management of a designated territory or market within Crash Champions. The successful candidate will be charged with maintaining and elevating the performance of market locations to meet or surpass company targets for growth, profitability, customer satisfaction, and quality standards. This position demands a seasoned leader who can inspire teams, enforce high-quality service delivery, and strategically steer operations towards continued success in a competitive environment.

Key responsibilities include managing top-performing market locations that consistently rank within the top 10% of the industry based on KPIs, customer service ratings, quality checks, and profitability metrics. The role also requires a hands-on approach in recruiting, mentoring, and developing employees to build strong teams aligned with the brand’s vision for growth and excellence. Facilitating productive relationships with insurance accounts, agents, and customers is also pivotal, ensuring smooth operational flows and enhanced customer experiences.

Working within Crash Champions means thriving in a fast-paced, results-driven environment that values strong leadership, innovative thinking, and a total sales attitude. This role is perfect for a dedicated professional with at least a decade of operations experience and robust people management skills, eager to contribute to a leading MSO in the collision repair sector with comprehensive support and competitive compensation. This is a regular full-time position based on-site with no remote work option, reflecting the need for direct leadership and operational oversight in the field.