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Nurse Manager I, Care at Home

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $228,000.00 - $264,000.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
flexible schedule
Employee assistance program

Job Description

The hiring establishment is a healthcare organization specializing in home care services, committed to delivering safe and efficient patient care. This organization is focused on implementing best practice models and setting practice standards across multiple locations to ensure quality health care delivery. With a strong emphasis on interdisciplinary collaboration, the company works closely with physicians, external healthcare providers, and other members of the healthcare team to provide comprehensive care in the patient's home environment. This approach not only enhances patient outcomes but also fosters a supportive and professional workplace culture that prioritizes continuous learning and development.

This position plays a critical leadership role in managing clinical care delivery systems and overseeing practice standards. The role involves significant responsibility in investigating and resolving concerns related to patient care, ensuring that all services provided meet regulatory and organizational requirements. The individual in this role will also monitor the use and maintenance of clinical equipment, supplies, and medications to optimize resource utilization and support the safe delivery of care. As a leader, this role demands the fostering of a safe environment for both patients and employees, maintaining clinical expertise, and providing clinical supervision and competency assessments necessary to fulfill job responsibilities. Delegating tasks aligned with the scope of practice and performing clinical duties when required are also key aspects of this position.

Responsibilities include providing developmental opportunities to team members, building collaborative relationships, soliciting feedback, and promoting a culture of open communication and continuous improvement. The role demands managing designated teams by translating business plans into operational action items, resolving escalated issues, and ensuring compliance with policies and procedures. A major function is managing care at home operations to support patient care, including the use of data analysis for performance monitoring, recruitment and employee management procedures, ensuring survey and compliance readiness, and budget management.

The position requires managing standardized care delivery through strategic partnerships and operational oversight, ensuring seamless transitions across the care continuum. Additionally, it includes managing local agency contracts, implementing emergency preparedness programs, and leading project teams to meet organizational objectives. Improving operational and technological processes through structured problem-solving and project management is also a vital component.

Overall, this role is ideal for a Nurse Leader with a Bachelor of Science in Nursing (BSN), possessing strong leadership skills, healthcare industry knowledge, and a commitment to patient-centered care. The employment type for this role is standard full-time, providing candidates an opportunity to be an integral part of a progressive healthcare organization dedicated to improving patient care and operational excellence.

Job Requirements

  • Bachelors degree in nursing (BSN)
  • minimum three (3) years of experience in business operations, clinical health care, or a directly related field
  • minimum two (2) years of experience in a leadership role with or without direct reports
  • minimum two (2) years of customer or member/patient service experience
  • registered nurse license (California) required at hire
  • basic life support required at hire

Job Qualifications

  • Knowledge of ambiguity/uncertainty management
  • attention to detail
  • business knowledge
  • communication
  • constructive feedback
  • critical thinking
  • cross-group collaboration
  • decision making
  • dependability
  • diversity, equity, and inclusion support
  • drives results
  • facilitation skills
  • health care industry knowledge
  • influencing others
  • integrity
  • leadership
  • learning agility
  • organizational savvy
  • problem solving
  • short- and long-term learning and recall
  • strategic thinking
  • team building
  • teamwork
  • topic-specific communication
  • knowledge of evidence-based medicine principles
  • evidence-based practices
  • compliance management
  • confidentiality
  • conflict resolution
  • health care quality standards
  • information systems
  • legal and regulatory requirements
  • member service
  • Microsoft Office
  • stakeholder management

Job Duties

  • Provides developmental opportunities for others
  • builds collaborative, cross-functional relationships
  • solicits and acts on performance feedback
  • works closely with employees to set goals and provide open feedback and coaching to drive performance improvement
  • pursues professional growth
  • develops and provides training and development to talent for growth opportunities
  • supports execution of performance management guidelines and expectations
  • leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends
  • fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams
  • delegates tasks and decisions as appropriate
  • provides appropriate support, guidance, and scope
  • encourages development and consideration of options in decision making
  • manages designated work unit or team by translating business plans into tactical action items
  • oversees the completion of work assignments and identifies opportunities for improvement
  • ensures all policies and procedures are followed
  • aligns team efforts
  • builds accountability for and measuring progress in achieving results
  • determines and ensures processes and methodologies are implemented
  • resolves escalated issues as appropriate
  • sets standards and measures progress
  • fosters the development of work plans to meet business priorities and deadlines
  • obtains and distributes resources
  • removes obstacles that impact performance
  • identifies and addresses improvement opportunities
  • guides performance and develops contingency plans accordingly
  • influences teams to execute in alignment with operational objectives
  • manages continuum of care / care at home operations to support patient care by driving implementation of action items and supporting compliance with timelines and financial commitments
  • using and providing feedback on standard reports and identifying needed ad hoc reporting to meet specific client needs related to workflow and performance targets
  • providing feedback as needed on data collection, reviewing data, and translating reports into short-term operational initiatives
  • managing human resources activities related to recruitment
  • creating and ensuring the use of standardized procedures and processes for employee management
  • leading survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and developing procedures for preparing audit documentation, information, and reports
  • assisting in the development and management of their departments expenditures, payroll, and non-payroll budget with input from a higher-level leader
  • ensures standardized care delivery by developing strategic partnerships with physicians and subject matter experts and managing complex work streams and implementing strategic initiatives with significant program impact
  • using data and analysis to ensure strategic alignment while developing and implementing plans
  • proactively monitoring and managing daily operational activities involving patient care management, ensuring consistency and seamless transitions across the continuum of care
  • managing resources in clinical areas to ensure appropriate assignment and utilization
  • managing multidisciplinary continuum of care / care at home team(s)
  • supports managing local agency and outside provider contract/vendor relations that provide optimal patient care and medical services for care across the continuum
  • implementing emergency preparedness programs and ensuring the teams emergency preparedness and recovery plans are current and that staff are trained and know what is expected during and after an emergency
  • leading project teams, initiatives and monitoring implementation and delivery on objectives
  • manages improvements to operations and technology processes by defining issues and overseeing the development of goals and priorities for strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency
  • applying a structured approach for identifying root causes and implementing solutions to improve the performance of operations system processes
  • and ensuring performance metrics used to monitor the success of strategic improvement projects are tied to strategic department initiatives

Job Criteria

Experience

Mid Level (3-7 years)


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