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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $80,000.00 - $85,000.00
Work Schedule
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Retirement benefits
Paid holidays
Professional development opportunities
Job Description
The Carlyle, A Rosewood Hotel, located in New York City, is a distinguished luxury hotel with a rich history dating back to 1930. Known for its timeless charm and elegance, The Carlyle has been the choice of world leaders, celebrities, and sophisticated travelers for generations. Guests enjoy a sanctuary of remarkable privacy, exemplary luxury, and impeccable service at this award-winning property. The hotel is renowned globally and has been consistently recognized by the world’s leading publications, travel magazines, and consumer organizations as one of the top hotels to stay. As part of the prestigious Rosewood Hotel Group, which oversees more... Show More
Job Requirements
- Must be able to perform job functions with attention to detail, speed and accuracy
- be a clear thinker, remain calm and resolve problems using good judgement
- knowledge of overall hotel operations, general business systems, and relevant hotel programs such as OPERA, ADP, Birchstreet, MS Shift, HotSOS
- good working knowledge of Microsoft Word, Excel, PowerPoint
- strong command of spoken and written English with fluency in other languages preferred
- excellent interpersonal relationship skills with positive attitude and ability to work cohesively as part of a team
- maintain confidentiality of guest information and hotel data
- prior exposure to front office operations or night manager duties
- must be able to exert physical effort in transporting up to 25 pounds and endure various physical movements throughout work areas, including reaching, standing, and communicating effectively with guests and co-workers
Job Qualifications
- Degree in Hotel Management or Business Administration or equivalent
- minimum 2 years previous experience in a similar capacity in a luxury or ultra-luxury hotel
- experience preferably in a union environment
Job Duties
- Ensures regular on-going communication with employees to create awareness of business objectives and communicate expectations
- attends required hotel meetings and conducts departmental pre-shift and monthly associate meetings
- manages front desk and night audit day-to-day operations ensuring quality, standards, and meeting customer expectations
- works with leadership team to identify and implement action plans to prevent reoccurrence of guest issues
- constantly monitors staff performance in all service and job functions and rectifies deficiencies with personnel
- supports hotel philosophy on hiring, employee relations, disciplinary action, training, counselling, and evaluating
- models company culture, vision, mission and core values at all times
- fosters and promotes a cooperative working climate maximizing productivity and employee morale
- maintains complete knowledge of and complies with departmental policies, service procedures and standards
- ensures superior grooming and attire standards of staff daily
- interacts and responds courteously and professionally with guests, associates and community members resolving all guest and associate challenges
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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