Night Manager

NYC, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $80,000.00 - $85,000.00

Work Schedule

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Retirement benefits

Paid holidays

Professional development opportunities

Job Description

The Carlyle, A Rosewood Hotel, located in New York City, is a distinguished luxury hotel with a rich history dating back to 1930. Known for its timeless charm and elegance, The Carlyle has been the choice of world leaders, celebrities, and sophisticated travelers for generations. Guests enjoy a sanctuary of remarkable privacy, exemplary luxury, and impeccable service at this award-winning property. The hotel is renowned globally and has been consistently recognized by the world’s leading publications, travel magazines, and consumer organizations as one of the top hotels to stay. As part of the prestigious Rosewood Hotel Group, which oversees more than 40 properties across 19 countries, The Carlyle upholds a standard of refined hospitality that reflects the group's philosophy of "Relationship Hospitality". This approach emphasizes nurturing and building strong, lasting relationships with associates, guests, partners, and surrounding communities, aiming to redefine industry standards through exceptional service.

The Carlyle is currently seeking a highly motivated and experienced Night Manager to join its Front Office team. This full-time, permanent position offers a competitive salary in the range of $80,000 to $85,000. The role of Night Manager is a critical leadership position, serving as the property Manager on Duty during overnight shifts. The successful candidate will oversee all property operations during these hours to maintain the highest standards of hospitality and guest service. Responsibilities include managing the front desk and night audit operations, ensuring all team members are aligned with business objectives, and effectively resolving guest or property-related issues. The Night Manager will also play a key role in supporting the professional development of staff by fostering a cooperative work environment that boosts morale and productivity. As the overnight representative of management, this role demands a consummate professional who can uphold the hotel’s culture, vision, mission, and core values while maintaining exemplary standards of grooming, attitude, and behavior. The manager will interact courteously and professionally with guests, associates, and community members, addressing challenges with tact and concern. This position not only requires a strong operational focus but also the ability to uphold luxury service standards in a demanding, fast-paced environment. The Carlyle offers a unique opportunity for career growth within a globally recognized luxury hotel group, with access to comprehensive benefits, including medical, dental, and vision plans, retirement benefits, paid holidays, and ongoing personal and professional development opportunities. This role is ideal for individuals passionate about the hospitality industry who are eager to contribute to an established icon of luxury and create enduring experiences for a discerning clientele.

Job Requirements

Must be able to perform job functions with attention to detail, speed and accuracy
be a clear thinker, remain calm and resolve problems using good judgement
knowledge of overall hotel operations, general business systems, and relevant hotel programs such as OPERA, ADP, Birchstreet, MS Shift, HotSOS
good working knowledge of Microsoft Word, Excel, PowerPoint
strong command of spoken and written English with fluency in other languages preferred
excellent interpersonal relationship skills with positive attitude and ability to work cohesively as part of a team
maintain confidentiality of guest information and hotel data
prior exposure to front office operations or night manager duties
must be able to exert physical effort in transporting up to 25 pounds and endure various physical movements throughout work areas, including reaching, standing, and communicating effectively with guests and co-workers

Job Qualifications

Degree in Hotel Management or Business Administration or equivalent
minimum 2 years previous experience in a similar capacity in a luxury or ultra-luxury hotel
experience preferably in a union environment

Job Duties

Ensures regular on-going communication with employees to create awareness of business objectives and communicate expectations
attends required hotel meetings and conducts departmental pre-shift and monthly associate meetings
manages front desk and night audit day-to-day operations ensuring quality, standards, and meeting customer expectations
works with leadership team to identify and implement action plans to prevent reoccurrence of guest issues
constantly monitors staff performance in all service and job functions and rectifies deficiencies with personnel
supports hotel philosophy on hiring, employee relations, disciplinary action, training, counselling, and evaluating
models company culture, vision, mission and core values at all times
fosters and promotes a cooperative working climate maximizing productivity and employee morale
maintains complete knowledge of and complies with departmental policies, service procedures and standards
ensures superior grooming and attire standards of staff daily
interacts and responds courteously and professionally with guests, associates and community members resolving all guest and associate challenges