Night Hotel Manager

NYC, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $115,000.00 - $125,000.00

Work Schedule

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Employee assistance program

Job Description

Accor is a renowned global leader in the hospitality industry, celebrated for its commitment to diversity and inclusion, where employees are embraced for who they are and opportunities align with individual personalities and career aspirations. The company offers a dynamic and supportive work environment focused on continuous growth and learning, ensuring that every day at work has purpose and meaning. Accor encourages its employees to embark on a unique journey within a vast network of brands and roles, providing limitless possibilities in hospitality. With a foundation built upon innovation and a passion for exceptional service, Accor is dedicated to shaping the future of hospitality and aims to create meaningful experiences for both its guests and team members. For more insights into life at Accor, one can visit their careers page and explore the varied opportunities available across the company.

This role is based at The Plaza, a historic landmark hotel in midtown New York managed by Fairmont, known for its luxury and timeless elegance since 1907. The Plaza is a prestigious hotel featuring 282 luxury rooms, The Champagne Bar, and the famous Palm Court renowned for afternoon tea experiences. The hotel prides itself on delivering five-diamond service standards combining sophisticated, high-quality hospitality with a deeply local and unique guest experience.

The Night Hotel Manager reports directly to the Hotel Manager and is responsible for overseeing the seamless nightly operations of the hotel. Acting as the manager on duty during night hours, this role represents hotel leadership in the absence of the Hotel Manager. The position requires proactive management of all operational departments such as Front Office, Royal Service, Housekeeping, In-Room Dining, Culinary, Stewarding, Engineering, and Security throughout the night. The Night Hotel Manager ensures high standards of service, operational efficiency, and guest satisfaction are upheld to the renowned Fairmont and Accor standards.

Key responsibilities include managing the night audit process, enforcing internal controls, handling guest inquiries and complaints, and maintaining hotel security. The role demands oversight of cleaning and maintenance schedules, coordination of third-party contractors, and management of special projects in collaboration with department directors. The Night Hotel Manager also plays a vital role in recruitment, training, scheduling, and performance management of night audit staff and other operational personnel. This leadership position requires a strong commitment to service excellence, staff motivation, and the ability to maintain composure and professionalism in a fast-paced, high-pressure hospitality environment.

The position offers a competitive salary range between $115,000 to $125,000 annually and reflects a significant leadership role within a luxury hotel setting. Candidates will appreciate the chance to contribute to a storied hotel’s legacy while advancing their careers within Accor’s expansive hospitality community.

Job Requirements

Minimum four years management experience in front office and/or housekeeping
Proven expert skills in Opera PMS
Proficient in Microsoft Windows applications
Degree or diploma in related discipline preferred
Must maintain professional appearance
Strong interpersonal and problem solving abilities
Highly responsible and reliable
Ability to work effectively under pressure
Team oriented with strong collaboration skills
Outstanding guest service focus and courteous communications.

Job Qualifications

At least four years of management experience in Front Office and/or Housekeeping
Expertise in Property Management Systems with advanced Opera skills
Proficiency in Microsoft Windows applications
University or college degree in a related field is an asset
Professional presentation and appearance
Strong interpersonal and problem solving skills
Demonstrated high responsibility and reliability
Ability to work calmly under pressure in a fast-paced environment
Capacity to function collaboratively as part of a team
Focused attention on guest needs with courteous demeanor at all times.

Job Duties

Provide management cover and operational assistance during the night in the absence of Department Managers
Maintain high standards of personal appearance and grooming according to Fairmont Hotels and Resorts policies
Oversee hotel operations for all operational departments during the overnight shift
Manage overnight cleaning and maintenance programs, including third-party contractors and special projects
Perform Night Manager duties and carry out Night Audit functions as required
Ensure all internal controls are performed according to company standards
Handle guest concerns, resolve problems and manage guest relations during the night
Be fully conversant with and take control during emergencies including fire, bomb, health and safety situations
Implement daily sales strategies to achieve optimal rates
Ensure hotel security through regular patrols and checks
Act as primary guest contact during their stay
Recruit, train and develop Night Audit team members
Manage staff schedules, wages, contracts and performance appraisals
Deliver service standards aligned with standard operating procedures
Achieve guest satisfaction through service delivery
Keep all department colleagues updated and motivated
Ensure courteous treatment of guests and resolve complaints
Prepare customer billing accurately
Utilize all front office systems proficiently
Log absenteeism and lateness effectively
Complete special projects as assigned by management
Perform additional duties as required.