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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $115,000.00 - $125,000.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Employee assistance program
Job Description
Accor is a renowned global leader in the hospitality industry, celebrated for its commitment to diversity and inclusion, where employees are embraced for who they are and opportunities align with individual personalities and career aspirations. The company offers a dynamic and supportive work environment focused on continuous growth and learning, ensuring that every day at work has purpose and meaning. Accor encourages its employees to embark on a unique journey within a vast network of brands and roles, providing limitless possibilities in hospitality. With a foundation built upon innovation and a passion for exceptional service, Accor is dedicated to shaping... Show More
Job Requirements
- Minimum four years management experience in front office and/or housekeeping
- Proven expert skills in Opera PMS
- Proficient in Microsoft Windows applications
- Degree or diploma in related discipline preferred
- Must maintain professional appearance
- Strong interpersonal and problem solving abilities
- Highly responsible and reliable
- Ability to work effectively under pressure
- Team oriented with strong collaboration skills
- Outstanding guest service focus and courteous communications.
Job Qualifications
- At least four years of management experience in Front Office and/or Housekeeping
- Expertise in Property Management Systems with advanced Opera skills
- Proficiency in Microsoft Windows applications
- University or college degree in a related field is an asset
- Professional presentation and appearance
- Strong interpersonal and problem solving skills
- Demonstrated high responsibility and reliability
- Ability to work calmly under pressure in a fast-paced environment
- Capacity to function collaboratively as part of a team
- Focused attention on guest needs with courteous demeanor at all times.
Job Duties
- Provide management cover and operational assistance during the night in the absence of Department Managers
- Maintain high standards of personal appearance and grooming according to Fairmont Hotels and Resorts policies
- Oversee hotel operations for all operational departments during the overnight shift
- Manage overnight cleaning and maintenance programs, including third-party contractors and special projects
- Perform Night Manager duties and carry out Night Audit functions as required
- Ensure all internal controls are performed according to company standards
- Handle guest concerns, resolve problems and manage guest relations during the night
- Be fully conversant with and take control during emergencies including fire, bomb, health and safety situations
- Implement daily sales strategies to achieve optimal rates
- Ensure hotel security through regular patrols and checks
- Act as primary guest contact during their stay
- Recruit, train and develop Night Audit team members
- Manage staff schedules, wages, contracts and performance appraisals
- Deliver service standards aligned with standard operating procedures
- Achieve guest satisfaction through service delivery
- Keep all department colleagues updated and motivated
- Ensure courteous treatment of guests and resolve complaints
- Prepare customer billing accurately
- Utilize all front office systems proficiently
- Log absenteeism and lateness effectively
- Complete special projects as assigned by management
- Perform additional duties as required.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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