Night Auditor

Scranton, PA, USA|

Job Overview

Compensation

Hourly

Range $14.50 - $19.25

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible scheduling

Career development opportunities

friendly work environment

Job Description

Onvo is a reputable hospitality company dedicated to providing exceptional guest experiences through superior service and professional conduct. As a prominent player in the hotel industry, Onvo emphasizes creating welcoming and comfortable environments for travelers and visitors to feel valued and well-cared for throughout their stay. Committed to upholding high standards of customer service, Onvo fosters a team-oriented workplace where employees are encouraged to grow and excel in their roles while contributing to the company’s mission of delivering outstanding hospitality. The company seeks individuals who are passionate about hospitality, possess strong interpersonal skills, and demonstrate a commitment to maintaining a positive and professional atmosphere for guests and colleagues alike.

The role of a Front Desk Agent at Onvo involves being the first point of contact for guests arriving at the hotel, ensuring they receive accurate information and timely assistance with their needs. This position requires a friendly, approachable individual who enjoys interacting with people and can handle multiple tasks simultaneously in a fast-paced environment. Responsibilities include greeting guests, managing check-in and check-out procedures using computerized systems, handling reservations, addressing guest inquiries both in person and by telephone, and maintaining accurate records of cash transactions. The Front Desk Agent plays a crucial role in enhancing guest satisfaction by resolving issues promptly and courteously, providing information about local attractions, and utilizing suggestive selling techniques to maximize room occupancy and hotel revenue.

Working as a Front Desk Agent at Onvo means being an essential part of the hospitality team, actively contributing to the smooth operation of the front office. The ideal candidate must be adaptable, capable of working varied shifts including evenings, weekends, and holidays, and willing to cover additional shifts when necessary. Strong customer service skills are paramount, as the agent must maintain a cheerful and courteous demeanor at all times while managing phone communications and guest interactions professionally. Physical stamina is also required to stand for extended periods during shifts. Onvo is committed to fostering a respectful, inclusive, and non-discriminatory workplace environment, ensuring all employees and applicants are treated fairly regardless of background. This role is not only about fulfilling administrative functions but also about creating memorable experiences that encourage guests to return. The Front Desk Agent will play a significant role in upholding Onvo’s reputation for excellence in the hospitality sector.

Job Requirements

Physically capable of standing for long hours
Willingness to cover shifts when needed
Willingness to work evenings, weekends, and holidays as needed
Ability to communicate clearly and professionally
Basic computer skills
Customer service orientation
Reliability and punctuality
Ability to maintain composure under pressure.

Job Qualifications

Strong customer service skills
Experience in hospitality or front desk operations preferred
Ability to handle multiple tasks simultaneously
Proficiency with computerized front desk systems
Excellent communication and interpersonal skills
Ability to resolve guest concerns effectively
Friendly and professional demeanor
Ability to work flexible shifts including evenings, weekends, and holidays.

Job Duties

Responds in a professional and courteous manner to arriving, departing and in-house guests
Provide accurate and timely information and services
Respond to telephone and in-person inquiries regarding reservations, hotel information, directions, local attractions, and guest concerns
Greet and complete established check-in procedures for arriving guests daily using computerized methods
Perform guest departure check-out procedures by closing guest accounts and ensuring accuracy on the folio
Correct any problems added to the folio to ensure guest satisfaction at check-out
Calculate and post monies, receipts, guest accounts and other forms of credit using proper cash handling methods
Answer questions and accept reservations by communicating hotel rates and using suggestive selling techniques
Maintain good customer relations by addressing customer concerns in a timely and knowledgeable manner
Operate telephone equipment to handle incoming and in-house calls, schedule wake-up calls and fulfill guest requests
Control cash transactions at the front desk and maintain full responsibility for transactions during shifts
Maintain a friendly, cheerful, and courteous demeanor at all times
Perform shift checklists to ensure accuracy
Process all guest mail, messages, and faxes by receiving, sorting, notifying, and distributing
Maintain front desk logbook to enhance communication and report any problems to the next shift and supervisor
Cover shifts when needed
Work evenings, weekends and holidays as required.