Night Auditor

Corpus Christi, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.00 - $15.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

hotel discounts

weekly pay

Paid Time Off

Retirement Options

Referral bonuses

career advancement

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Hilton Garden Inn Corpus Christi is part of a renowned hotel chain known globally for its commitment to exceptional guest service and quality accommodations. Situated in Corpus Christi, this establishment combines the comfort of a premium hotel with accessibility and modern amenities to cater to both business and leisure travelers. Hilton Garden Inn operates under the broader MCR management organization, one of the largest hotel owners and operators in the United States. MCR boasts a $5.0 billion portfolio of 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities. This positions Hilton Garden Inn Corpus Christi not only as a key player in hospitality but also as part of a robust network dedicated to maintaining rigorous quality and service standards.

MCR, with offices in New York City, Dallas, Chicago, and Richmond, Virginia, is celebrated for its innovative approach to travel and guest services, having earned prestigious accolades such as being named one of Fast Company's 10 Most Innovative Travel Companies of 2020 and receiving the Marriott Partnership Circle Award multiple times. The Hilton Garden Inn Corpus Christi benefits from MCR's extensive experience and resources which support team members in delivering exceptional, consistent experiences to every guest.

The Night Auditor role at Hilton Garden Inn Corpus Christi is designed for individuals who thrive in a hospitality environment centered on cleanliness, friendliness, and meticulous attention to detail. This position is a vital part of the hotel’s operations, ensuring smooth overnight auditing processes, maintaining security, and handling guest needs with cordiality and efficiency. The role requires a candidate who demonstrates a can-do attitude, excellent communication skills, and a dedication to upholding hotel standards. Night Auditors play a crucial part in ensuring guest satisfaction by maintaining a safe, clean, and welcoming environment, supporting hotel events, and precisely managing audit reports and shift transitions.

Beyond typical auditing responsibilities, the Night Auditor is expected to embody the company’s core values, contributing to happy guests by engaging warmly with them, using their names to foster a personalized experience, and assisting in recovery when challenges arise. Spotless cleanliness is a standard within the hotel, and all team members, including the Night Auditor, are encouraged to pitch in as needed throughout public and private areas. Consistent product quality is upheld through rigorous adherence to checklists and uniform standards.

The successful candidate must feel comfortable working overnight hours, handling varying demands and the pace that accompanies a busy hotel environment. They must be adept at using technology pertinent to their role and skilled in conflict resolution, ensuring all operations during their shift contribute positively to the hotel's reputation and guest reviews. Hilton Garden Inn Corpus Christi, through MCR, provides opportunities for career advancement and growth, supported by comprehensive benefits and a culture that values teamwork, professionalism, and guest-centric hospitality.

Job Requirements

Must have a positive attitude and willingness to learn
Must be able to understand and follow established guidelines and procedures
Must work well in stressful, high-pressure situations
Must be effective at listening to, understanding, clarifying, and resolving concerns and issues
Must be able to convey information and ideas clearly
Must have a desire to serve all guests
Must be 18 years of age or older to perform this job
Must be willing to work a varied schedule including evenings, nights, weekends, and holidays
Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time
Clock in/out for breaks at the designated time
Provide sufficient notice when calling out for a scheduled shift

Job Qualifications

Experience in a hospitality, service, consumer-facing franchise or related field preferred
Positive attitude and willingness to learn
Ability to follow established guidelines and procedures
Effective listening and conflict resolution skills
Strong communication skills
Desire to serve all guests with hospitality and guest service orientation
Must be 18 years of age or older
Willingness to work evenings, nights, weekends, and holidays as needed
Ability to work well under pressure and in stressful situations

Job Duties

Greet guests happily upon arrival and throughout their stay with a smile
Use guests' names whenever possible to ensure they feel properly welcomed
Work together with team members to contribute to great guest satisfaction scores
Handle challenging guest situations with hospitality and urgency
Maintain strong knowledge of all hotel features and amenities
Support all groups and events at the hotel
Answer all incoming calls with friendly service using the approved greeting
Keep all areas clean and well-organized, including front and back of the house
Pitch in to clean guest rooms and public spaces as needed
Greet guests happily while cleaning
Complete all operational checklists accurately and at designated times every shift
Ensure shift handover reports are accurate and timely
Wear a clean, approved uniform and be well-groomed per the Team Member Handbook
Communicate clearly, honestly, and professionally with team members
Work beyond traditional role limits to meet business and guest needs
Complete all hotel audit-related reports by designated times on the overnight checklist
Follow overnight security measures including locking exterior entrances and handling safety issues
Receive and note all incoming mail per daily shift checklist