Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) retirement plan
Opportunities for career advancement
Friendly and supportive work environment
Job Description
Hotel Kansas City, established in late 2020, stands as a beacon of grand hospitality in the heart of Kansas City. This luxurious hotel is housed within the historic Kansas City Club Building, blending Victorian elegance with modern sophistication to deliver a truly unique guest experience. Recognized globally as one of the "Best New Hotels in the World" by Travel Leisure and acclaimed as Kansas City's #1 Hotel on TripAdvisor, Hotel Kansas City offers guests a blend of historic charm and contemporary comfort. The property features 144 beautifully appointed guest rooms that showcase Victorian design elements such as hand-hewn walnut and... Show More
Job Requirements
- High school diploma or GED equivalency required
- 6-12 months related experience and or training preferred
- hotel experience preferred
- ability to read and understand English fluently and speak clearly
- excellent listening and comprehension skills
- excellent written and oral communication skills
- ability to effectively deal with customers complaints and concerns in a friendly and positive manner
- ability to work overnight shifts
Job Qualifications
- High school diploma or GED equivalency
- 6-12 months related experience and or training preferred
- hotel experience preferred
- ability to read and understand English fluently and speak clearly
- excellent listening and comprehension skills
- excellent written and oral communication skills
- ability to effectively deal with customers complaints and concerns in a friendly and positive manner
- ability to work overnight shifts
Job Duties
- Acknowledge and respond appropriately to guest needs and requests
- report as scheduled and in compliance with uniform standards and appearance
- comply with the companys prescribed safety and security policy, procedure and protocol
- promote an atmosphere of goodwill and service during all guest interactions
- answer inquiries pertaining to hotel services and directions to the hotel, area shopping, dining and entertainment
- effectively sell the hotel through prescribed standards for booking reservations
- stay abreast of hotel selling strategies and any marketing promotions, coupons, and discounts
- pre-assign rooms considering special requests or needs
- register guests and collect valid method of payment while maintaining accurate information on registration
- prepare and explain charges at time of check out and finalize guest charges
- transmit and receive messages to guests and other colleagues
- keep an accurate accounting of all cash, credit card and credit transactions
- post charges to room folios such as room and tax, food, liquor, telephone, laundry, movies etc.
- deposit guest valuables in hotel safe or safety deposit box
- communicate with applicable colleagues any status change to guest rooms, meeting or banquet facilities
- assist with valet, shuttling guests, baggage handling due to business demands
- perform other tasks as assigned by the Director of Rooms and Front Desk Manager
Job Location
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