Mgr Front Office- NYCTT

EVEN Hotels is a distinctive hospitality brand that marries wellness with exceptional guest experiences. As part of the globally recognized IHG Hotels & Resorts family, EVEN Hotels is dedicated to helping guests maintain their health and happiness while away from home. With a commitment to inclusive culture and personal growth, EVEN Hotels fosters an environment where team members can thrive both professionally and personally. The brand prides itself on its energetic and friendly staff, who not only advocate for wellness but also bring a genuine, personal touch to every interaction with guests. This approach has made EVEN Hotels an appealing choice for travelers seeking an extraordinary hotel experience that prioritizes both comfort and wellbeing.

The Front Office Manager role at EVEN Hotels is pivotal in delivering the very first impression of the hotel to every guest. This full-time position offers a competitive annual salary ranging from $70,000 to $75,000, supplemented by performance-based bonus opportunities. The Front Office Manager reports directly to the Director of Rooms and is charged with overseeing a diverse team of front desk employees spanning multiple specialties such as registration, reservations, porter, and concierge services. The role demands a leader who can combine operational management with top-tier customer service to create memorable and inviting experiences for every guest.

Day-to-day, the Front Office Manager leads and coaches their team to deliver warm welcomes and outstanding service, manages guest relationships by proactively addressing any concerns, and conducts regular inspections to uphold the highest standards of first impressions. They play a strategic role in preparing budgets and identifying new revenue streams, including up-selling and walk-in guest opportunities. The role also requires managing emergency procedures and providing PBX training to the team, ensuring the front office operates effectively under all circumstances.

This position not only demands strong leadership skills and hospitality knowledge but also requires fluency in English, with additional language skills considered a plus. Educationally, candidates should hold at least a bachelor’s degree or equivalent in Hotel Management or Business Administration, coupled with a minimum of three years' experience in a front office or guest service role, including management experience. The company promotes a diverse and inclusive work culture, encouraging applicants from all backgrounds to join their global family.

Employees at EVEN Hotels enjoy comprehensive benefits that support both their professional development and personal wellbeing. These include full uniform provisions, impressive room discounts, and access to high-quality training programs. Importantly, EVEN Hotels emphasizes employee wellbeing through the myWellbeing framework, which addresses health, lifestyle, and workplace support to foster a balanced and fulfilling work environment. With this strong foundation, the Front Office Manager role presents a rewarding career opportunity for hospitality professionals eager to lead a dynamic front office team within a forward-thinking brand focused on guests' wellness and memorable service experiences.