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Membership Concierge II-Weekend Closing Shifts

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $20.25 - $24.00
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Work Schedule

Standard Hours
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Benefits

a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
Medical
Dental
Vision
prescription drug coverage
short term and long term disability insurance
Life insurance
pre-tax flexible spending and dependent care plans
parental leave and adoption assistance
Paid time off including 5 to 20 vacation days per calendar year based on tenure
deferred compensation plan if the team member meets the required income threshold

Job Description

Life Time is a premier health and wellness company providing a comprehensive approach to fitness, nutrition, and overall well-being. As a leader in the health club industry, Life Time operates luxury athletic resorts that emphasize a lifestyle beyond just exercise, integrating healthy living with social community, family activities, and member engagement. With high standards for service delivery, Life Time fosters an inclusive environment where team members are encouraged to grow professionally and personally. The company is dedicated to creating outstanding member experiences through its innovative programming, world-class amenities, and a passionate, service-oriented team committed to excellence.

The Membership Concierge II at Life Time plays a pivotal role in maintaining high standards of member service and hospitality. This position serves as a professional frontline contact point responsible for account maintenance, programming insight, service delivery, and member engagement. The Membership Concierge II is entrusted with sustaining strong relationships with members and guests, acting as the go-to resource for inquiries, membership sales, and problem resolution. This role offers an opportunity to develop customer service, sales skills, and hospitality expertise within a fast-paced, dynamic environment. Team members in this role are supported through structured learning paths, including progressive hospitality certifications and personalized career development plans. Compensation starts at $20.25 per hour, with wages potentially reaching $24.00 based on experience and qualifications. As a career progression opportunity, the Membership Concierge II position enables individuals to build a solid foundation in hospitality, grow their professional network, and contribute significantly to Life Time’s mission of fostering healthy and vibrant communities.

Job Requirements

  • Skilled at multi-tasking
  • delivering high quality customer service
  • service recovery and verbal communication
  • comfortable working in a fast-paced environment
  • able to stand for 4 hours at a time
  • demonstrate a friendly and outgoing demeanor

Job Qualifications

  • High school graduate or equivalent
  • minimum of 1-2 years of experience in customer service or sales
  • complete Retention Specialist Certification within 60 days of hire
  • passion to serve others
  • effective communication skills
  • bachelor’s degree in hospitality preferred

Job Duties

  • Operates as first point of contact for members and guests entering resort
  • exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
  • maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • serves as a key point of contact for new membership sales and member retention interactions
  • engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Job Criteria

Experience

No experience required


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