Membership Concierge II

Life Time is a premier health and wellness company dedicated to creating a holistic and vibrant community centered around fitness, recreation, and social connection. As a leader in the lifestyle and hospitality industry, Life Time operates state-of-the-art resorts that combine athletic pursuits with luxury amenities, emphasizing a commitment to member satisfaction and well-being. The company stands out for its inclusive, diverse, and equitable workplace culture, ensuring every team member feels valued and empowered. Life Time's resorts offer not only fitness and recreational options but also a distinct hospitality experience that elevates the traditional health club environment. With a focus on continuous growth and professional development, Life Time nurtures talent through structured certification programs and clear career pathways, enabling employees to advance within the organization while enhancing their skill sets. Employment at Life Time is often full-time and comes with competitive compensation tailored to the hospitality and wellness sector.

The Membership Concierge II role at Life Time is an instrumental position within the guest and member services team, serving as the first professional point of contact for members and guests entering the resort. This position requires a warm and professional demeanor, able to exemplify exceptional hospitality through relationship-building and creating memorable experiences. The role involves account maintenance, managing service delivery, providing programming insight, and engaging actively with members and guests to support retention and acquisition efforts. Members and guests rely on the Membership Concierge II to provide up-to-date information on club programming, events, pricing, and policies while assisting with transactions, service changes, and member needs. Beyond routine interactions, the role requires the ability to handle service recovery skillfully, resolving inquiries and concerns with appropriate tools and resources.

This position offers a unique opportunity for growth through Life Time's hospitality certification program and encourages self-directed career progression within the hospitality and wellness industries. Members of this team are expected to embody the company’s dedication to superior guest experiences and uphold its inclusive values. Whether communicating via inbound and outbound calls or face-to-face interaction, the Membership Concierge II is pivotal in fostering lasting connections that contribute to member satisfaction and loyalty. Strong communication skills, multitasking abilities, and a friendly, outgoing demeanor are essential to successfully fulfilling the duties of this role. Prospective candidates are invited to join Life Time and become part of a vibrant, dynamic team devoted to service excellence and member engagement, with a clear path for professional advancement over time.