Medical Scheduler

Albany, NY, USA|Onsite

Job Overview

Compensation

Salary

Range $46,215.00 - $60,080.00

Work Schedule

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional Development

Employee wellness programs

Disability insurance

Job Description

Albany Medical Center (AMC) is a leading healthcare facility dedicated to providing high-quality, compassionate care to a diverse patient population. Located in the United States, AMC specializes in a variety of medical disciplines, with a strong emphasis on endocrinology within its Medicine department. The center is committed to excellent patient outcomes, safety, and advancing healthcare through innovative practices. AMC fosters a supportive work environment where teamwork, professionalism, and patient-centered care are central. Employment at AMC offers a structured work shift during the day hours, with competitive salary ranges from $46,215 to $60,080, reflecting the organization’s commitment to rewarding its staff fairly for their contributions.

The role at Albany Medical Center focuses on supporting patient registration and scheduling, specifically within the Endocrinology Medicine department. This position requires a front desk professional who will be the initial point of contact for patients, providing courteous and efficient service to ensure an optimal patient experience. Responsibilities include greeting patients promptly, assisting with registration via electronic medical records, updating insurance information, collecting co-pays, and managing follow-up appointments and referrals. The role demands proficiency in interacting with a diverse patient population and understanding the nuances of government and state consents for patients classified as wards of the state or those requiring proxy authorization. Effective communication skills are essential, as the candidate will coordinate with multiple parties including providers, clinical teams, and insurance companies. This position demands the ability to handle multiple systems efficiently, manage high patient volumes, and maintain accuracy in all registration and scheduling tasks. Employees are expected to uphold the AMC CARES guiding principles, promoting a safe environment and exemplary patient safety standards. This role suits an individual with strong multitasking capabilities, time management skills, and a dedication to excellent customer service within a fast-paced medical environment. It also requires adherence to dress code standards and a professional demeanor to maintain the organization’s image.

Job Requirements

High school diploma/g.e.d.
2-3 years of office experience or one year of related experience in a medical practice
Experience using an electronic health record and Microsoft Office a plus
Excellent customer service skills
Ability to multi-task in a high patient volume unit
Ability to learn and utilize resources
Strong time management skills
Ability to review information and draw appropriate conclusions
Good judgement and ability to problem solve
escalate issues as needed
Strong teamwork skills and work ethic

Job Qualifications

High school diploma/g.e.d.
2-3 years of office experience, or one year of related experience in a medical practice preferred
Experience using an electronic health record and Microsoft Office a plus
Excellent customer service skills
Ability to multi-task in a high patient volume unit
Ability to learn and utilize resources
Strong time management skills
Ability to review information and draw appropriate conclusions
Good judgement and ability to problem solve
escalate issues as needed
Strong teamwork skills and work ethic

Job Duties

Assist all patients that report to the front check in desk
Greet patients in a prompt, courteous and professional manner
Interact with a diverse patient population
Utilize the electronic medical record to maintain patient records via registration process and scan functionality
Update insurance information, attending appointment, collect patient co-pays and other duties as assigned at the time of patient check-in for scheduled appointments
Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state
work with facilities to obtain proper consents from patient proxies
Schedule follow up appointments and referral as needed when patients check out
Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies
Answer incoming phone calls and direct appropriately to team members
Conveys professional image by adhering to the established dress code
Responsible for the registration and scheduling process for complex patients
Responsible for updating the system with registration, scheduling and insurance information
Prepares patient disability and out of work/school paperwork
Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any patient questions
Ability to work in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow
Understands the practice and hospital strategic plan
Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role
Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center
Exemplify Albany Med CARES guiding principles
Is a champion to ensure an optimal patient experience
Understands and promotes patient and employee safety as our top priority
Promotes a safe environment and promptly reports issues
Understands patient safety goals