Lead Receptionist

The Village of St. Edward is a not-for-profit assisted living facility located in Wadsworth, Ohio. Renowned for providing compassionate, Christ-centered care, this community focuses on fostering a sense of belonging and promoting excellence in service to its residents. With a strong commitment to support each person as a valued member of the community, The Village of St. Edward represents a caring and nurturing environment where residents enjoy personalized attention and a warm atmosphere. This facility stands out by maintaining a low resident-to-staff ratio, ensuring that each individual receives the care and attention they deserve. The Village operates with a kind and welcoming work environment that emphasizes teamwork, continuous staff development, and community involvement. The organization provides its employees with an impressive range of incentives, discounts, and benefits including medical, dental, and vision coverage with orthodontic benefits, pet insurance, competitive wages complemented by regular analysis, generous paid time off for part-time and full-time workers, tuition and certification reimbursement programs, an employee assistance program, a 403b retirement plan with employer match, company-paid life insurance, and voluntary life insurance for employees and their families. Additional support and motivation are offered through short-term disability benefits, free continuing education opportunities, various developmental training programs, employee recognition and wellness programs, referral bonuses, emergency support funds, and convenient ride-share programs among others. These benefits reflect The Village’s dedication to fostering employee satisfaction and well-being. The facility places a strong emphasis on teamwork, employee recognition, and providing a hospitable environment for both staff and residents alike. The position available is for Lead Receptionist/Secretary, which plays a crucial role in the daily operations and overall experience at The Village of St. Edward. This role requires an individual who embodies friendliness, professionalism, and strong organizational skills. The Lead Receptionist is responsible for welcoming and greeting residents, families, and visitors either in person or via telephone, ensuring prompt and courteous service. This position demands exceptional communication skills, the ability to handle multiple tasks simultaneously, and independent decision-making capabilities. The Lead Receptionist is tasked with maintaining security protocols by following established policies and procedures, managing visitor logs, and directing inquiries appropriately to ensure smooth operations. Additionally, this role includes performing various office duties such as typing, word processing, filing, mail distribution, and managing office supplies and equipment. The Lead Receptionist also supports resident services by assisting with transportation schedules, resident activities, meal orders, and business office responsibilities such as collection of payments and invoice processing. This position may also involve training new receptionists and coordinating schedules for front desk coverage. Essential qualities for this role include attention to detail, the ability to remain calm in emergency situations, and a commitment to person-centered care practices. Operating during regular business hours of 8am to 4pm Monday through Friday, this role is pivotal in creating a welcoming and organized atmosphere conducive to excellent customer service. Overall, the Lead Receptionist/Secretary position at The Village of St. Edward offers an opportunity to join a dedicated team empowered to make a positive impact on the lives of residents and their families in a supportive and enriching environment.