HOUSEKEEPING MANAGER

The Beekman, a Thompson Hotel, is a luxurious landmark hotel located in the vibrant heart of Lower Manhattan, New York City. Established in 1881 as one of the city's first skyscrapers, The Beekman is a distinguished establishment known for its unique blend of old-world glamour and contemporary luxury. This historic hotel features an extraordinary nine-story Victorian atrium with a pyramidal skylight, creating a breathtaking and elegant ambiance that captures the spirit of its rich architectural heritage. With 287 beautifully appointed guest rooms, including two exclusive duplex penthouses that boast private rooftop terraces, The Beekman offers guests a truly extraordinary and sophisticated stay experience. The hotel also prides itself on its award-winning world-class dining, crafted by James Beard award-winning restaurateurs, providing an exceptional culinary journey. Beyond its exquisite dining and accommodations, The Beekman showcases captivating artwork and cozy hidden corners, complemented by an attentive and dedicated staff committed to exceeding guest expectations. The hotel is managed by Hyatt Hotels Corporation, ensuring top-tier service, employee care, and a commitment to diversity and inclusion, making it a rare gem among luxury lifestyle hotels in New York City.

The role of Rooms Manager (Housekeeping) at The Beekman is a pivotal leadership position reporting directly to the Director of Housekeeping. The Rooms Manager will be responsible for overseeing the daily operations of the property's housekeeping department, ensuring the highest levels of hospitality and service excellence are consistently delivered to guests. This role requires a dynamic leader capable of liaising effectively between housekeeping and front office departments to guarantee seamless service and guest satisfaction. The Rooms Manager must strictly adhere to hotel health and safety guidelines, as well as comply with New York City Health Department and OSHA standards, acting responsibly in all matters related to the safety, security, and well-being of guests and colleagues.

Working in a fast-paced and high-pressure environment, the Rooms Manager's daily responsibilities include assigning housekeeping tasks, maintaining accurate records, inspecting guest rooms and public spaces, and addressing any service malfunctions or guest-related issues swiftly and efficiently. They will also coordinate with other managers to develop plans for delivering special guest services when necessary. Additionally, the Rooms Manager is responsible for maintaining the appearance of lobbies, hallways, guest rooms, and front areas during their shift. A critical aspect of the role involves managing guest complaints with professionalism and ensuring resolutions that result in complete guest satisfaction. The Rooms Manager also oversees departmental scheduling based on projected business levels and controls payroll. Inventory management and supply reviews fall under their jurisdiction to ensure the housekeeping department operates smoothly and efficiently.

Another important function of the Rooms Manager is conducting training sessions for team members, covering essential topics such as Hyatt compliance, sexual harassment prevention, OSHA regulations, service and cleanliness standards, and hosting monthly departmental meetings. The role demands a commitment to upholding company brand standards at all times. At the end of each shift, the Rooms Manager must complete closing duties, review assignment statuses, follow up as needed with relevant departments, and prepare the hotel house for maximum occupancy each night.

Working for The Beekman under the Hyatt brand offers a competitive annual salary range from $70,000 to $75,000, along with a comprehensive benefits package. As an equal opportunity employer, Hyatt is committed to creating an inclusive workplace environment where all qualified applicants receive consideration without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Joining The Beekman as a Rooms Manager presents an excellent opportunity for hospitality professionals looking to advance their careers in a prestigious and historic luxury hotel setting while benefiting from Hyatt's global network, career development opportunities, and exceptional employee support.