Job Overview
Employment Type
Full-time
Compensation
Salary
Range $61,600.00 - $97,900.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
performance bonuses
Employee Discounts
Career development opportunities
Job Description
This position is for a Hotel General Manager at an IHG mid-scale hotel located in Lexington/Versailles. IHG (InterContinental Hotels Group) is one of the world's leading hotel companies, managing a broad portfolio of popular brands known for their focus on customer service and hospitality excellence. This particular hotel contributes to IHG's reputation by delivering top-tier guest experiences and maintaining operational excellence in a competitive market. The hotel itself serves guests ranging from business travelers to tourists, offering a blend of comfortable accommodations and quality amenities tailored to diverse needs.
The Hotel General Manager plays a pivotal role in overseeing and managing all daily operations at the hotel. This management role requires a strategic leader capable of delivering financial profitability, operational efficiency, and enhanced guest satisfaction while adhering to company standards. Reporting directly to the Regional Operations Manager, the General Manager ensures a smooth and effective operation across all departments including sales, marketing, guest services, human resources, and security. The role demands a comprehensive approach to budgeting, forecasting, and performance monitoring, ensuring that the hotel meets and exceeds established business objectives.
In this position, the General Manager will lead an executive team, fostering professional development and ensuring excellent staff performance. The manager cultivates an environment that promotes both employee and guest satisfaction. They are responsible for executing sales and marketing strategies, addressing guest complaints promptly and effectively, and maintaining compliance with all company policies as well as local, state, and federal regulations. Other critical functions include maintaining safety protocols, managing financial targets, and acting as the primary liaison between owners and corporate leadership.
Candidates for this role should be prepared to lead by example, demonstrating knowledge in hospitality management, business administration, and customer service excellence. This role emphasizes accountability and a hands-on approach to managing operations, requiring the ability to problem-solve, communicate effectively, and implement corrective measures to improve productivity and efficiency. The role may occasionally require overtime and weekend hours, reflecting the nature of the hospitality industry.
The position offers an exempt salaried employment type and carries significant responsibility for the hotel’s overall success. This is an excellent opportunity for experienced hospitality managers looking to lead a reputable hotel within a globally recognized brand while making a tangible impact on guest experiences and business results.
The Hotel General Manager plays a pivotal role in overseeing and managing all daily operations at the hotel. This management role requires a strategic leader capable of delivering financial profitability, operational efficiency, and enhanced guest satisfaction while adhering to company standards. Reporting directly to the Regional Operations Manager, the General Manager ensures a smooth and effective operation across all departments including sales, marketing, guest services, human resources, and security. The role demands a comprehensive approach to budgeting, forecasting, and performance monitoring, ensuring that the hotel meets and exceeds established business objectives.
In this position, the General Manager will lead an executive team, fostering professional development and ensuring excellent staff performance. The manager cultivates an environment that promotes both employee and guest satisfaction. They are responsible for executing sales and marketing strategies, addressing guest complaints promptly and effectively, and maintaining compliance with all company policies as well as local, state, and federal regulations. Other critical functions include maintaining safety protocols, managing financial targets, and acting as the primary liaison between owners and corporate leadership.
Candidates for this role should be prepared to lead by example, demonstrating knowledge in hospitality management, business administration, and customer service excellence. This role emphasizes accountability and a hands-on approach to managing operations, requiring the ability to problem-solve, communicate effectively, and implement corrective measures to improve productivity and efficiency. The role may occasionally require overtime and weekend hours, reflecting the nature of the hospitality industry.
The position offers an exempt salaried employment type and carries significant responsibility for the hotel’s overall success. This is an excellent opportunity for experienced hospitality managers looking to lead a reputable hotel within a globally recognized brand while making a tangible impact on guest experiences and business results.
Job Requirements
- Bachelor’s degree in hotel management, hospitality management, business administration, or related field
- Three to five years of management experience in the hotel or hospitality industry
- Knowledge of business and management principles
- Knowledge of effective customer service processes
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Proficiency with Property Management System software
- Mathematical skills for financial interpretation and budgeting
- Ability to read and understand safety manuals, operating instructions, and procedure documents
- Effective presentation and communication skills
- Problem-solving skills including defining issues, collecting data, and drawing conclusions
Job Qualifications
- Bachelor’s degree in hotel management, hospitality management, business administration, or related field
- Three to five years of management experience in the hotel or hospitality industry
- Knowledge of business and management principles
- Knowledge of effective customer service processes
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Proficiency with Property Management System software
- Mathematical skills for financial interpretation and budgeting
- Ability to read and understand safety manuals, operating instructions, and procedure documents
- Effective presentation and communication skills
- Problem-solving skills including defining issues, collecting data, and drawing conclusions
Job Duties
- Manage all hotel operations including budgeting, forecasting, strategic planning, and compliance with policies and standards
- Execute sales and marketing activities to meet or exceed hotel’s plan
- Meet or exceed guest service satisfaction standards through evaluations and complaint resolution
- Manage and develop the executive team to ensure performance and career progression
- Create an operating environment that ensures employee and guest satisfaction
- Manage hotel profitability to meet revenue and satisfaction targets
- Identify and correct operational performance, productivity, and efficiency gaps
- Serve as primary liaison with hotel owners and corporate entities
- Ensure safety practices for employees and guests
- Ensure compliance with all government laws and regulations
- Recruit, interview, and train hotel staff
- Conduct annual staff performance evaluations and provide coaching
- Perform other related duties as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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