Hotel Director of Housekeeping | Elysee New York

The iconic Elysee New York, one of the most distinguished luxury boutique hotels in New York City, is seeking an experienced Hotel Director of Housekeeping. This prestigious establishment is renowned for its intimate and personalized guest experiences, blending historic elegance with modern luxury. The Elysee New York is part of Crescent Hotels & Resorts, a company committed to cultivating exceptional hospitality experiences while fostering a supportive and dynamic work environment for its associates. Known for its timeless charm and exceptional service standards, the Elysee New York represents an unparalleled opportunity to join a luxury hotel at a pivotal stage in its re-emergence in the highly competitive New York hospitality market.

The role of Hotel Director of Housekeeping is a rare and exciting opportunity for a seasoned leader in luxury hospitality to shape the housekeeping department's future and help define the next chapter of this legendary property. The position is full-time and offers a highly competitive annual salary ranging from $110,000 to $130,000, depending on experience, plus potential bonus eligibility. The company also provides an exceptional benefits package, including 401K matching, flexible scheduling, travel discounts, and comprehensive health plans.

As the Hotel Director of Housekeeping, you will lead a diverse team responsible for maintaining the highest standards of cleanliness, orderliness, and overall guest satisfaction throughout the property. Your leadership will directly influence the ambience and reputation of the hotel by ensuring every guest room, suite, and public space reflects the utmost elegance, hygiene, and attention to detail expected in a luxury setting. You will champion a guest-first mindset, working closely with other departments to deliver seamless, personalized experiences that exceed expectations.

This role demands a detail-oriented, proactive individual with proven management skills and the capacity to motivate a large team that includes supervisors, room attendants, laundry attendants, and public area staff. You will be responsible not only for day-to-day operations but also for training, mentoring, and developing your team to foster continuous improvement and engagement. Conducting performance evaluations, overseeing scheduling, and maintaining proper staffing levels aligned with occupancy are critical components of your leadership duties.

Operational responsibilities include maintaining impeccable cleanliness standards, conducting regular quality inspections, managing inventory control, and supervising housekeeping budgets and labor costs to ensure efficiency and financial prudence. You will also oversee compliance with health, safety, and sanitation regulations, champion sustainability initiatives, and uphold union contract requirements, leveraging your experience in unionized hotel environments.

Successful candidates will have a minimum of three years experience as an Assistant Director of Housekeeping or higher in a luxury New York City market hotel, with pre-opening experience highly valued. Familiarity with LQA (Leading Quality Assurance) and Forbes standards is essential. The ideal candidate will also possess certification in housekeeping management or hospitality operations, strong financial acumen, and familiarity with hotel management systems. Bilingual or multilingual abilities are a plus, reflecting the diverse and international clientele of the hotel.

At Crescent Hotels & Resorts, the company’s culture is built around supporting associates as the cornerstone of exceptional service. They offer comprehensive health and wellness programs, best-in-class learning and development opportunities, and travel discounts to inspire employees to explore and grow within their careers. This role not only offers a chance to work at a premier luxury property but also to join a team that values inclusivity, personal growth, and professional development. Here you will find a workplace where you truly belong, supported by a leadership team that cares about your success and well-being.