Hotel Assistant General Manager

The Assistant General Manager is responsible for all aspects of the operations at the hotel and provides support to the General Manager while also acting as the Manager on Duty when the General Manager is not available. The AGM directly oversees the front desk team and assists in overseeing other hotel departments such as Food and Beverage, Housekeeping and Maintenance. The Assistant General Manager ensures complete satisfaction of all hotel guests, resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate employees.