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Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Range $16.90 - $19.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
flexible schedule
Retirement Plan
Training and Development
team environment
Job Description
Black Bear Diner Hayward is a well-established restaurant known for its friendly, family-oriented atmosphere and commitment to providing exceptional dining experiences. As part of a popular chain, Black Bear Diner emphasizes a welcoming environment where guests are greeted warmly, making each visit memorable. This location in Hayward carries forward the brand's legacy of sweet hospitality combined with quality food and excellent customer service. The restaurant is dedicated to maintaining high standards of cleanliness, professionalism, and operational efficiency across all shifts. The team at Black Bear Diner Hayward takes pride in creating a comfortable dining experience for individuals, families, and groups... Show More
Job Requirements
- Be punctual to begin work
- Wear proper uniform including black slacks, Black Bear Diner shirt and suspenders, slip-proof black restaurant shoes and name badge at all times
- Maintain neat, clean appearance
- Use radio headset at all times during work shift
- Ask guests if they enjoy their meal and thank them
- Count bank accuracy before opening and cash drawers with manager at end of shift
- Handle cash and credit card transactions accordingly
- Maintain menu inventory
- Responsible for tip payouts
- Be current on processes for entering comps, special promo coupons and Gift Shop items to POS system
- Greet guests as they enter with friendly manner and make eye contact
- Assure Pie Case is stocked and tagged properly
- Keep Pie Case windows and shelf clean
- Keep cash register stations and areas clean
- Take To Go food orders and verify accuracy
- Answer phone professionally and courteously
- Check restrooms for cleanliness regularly
- Balance sales at end of shift
- Help maintain dining area cleanliness including entry doors
- Handle complaints professionally and escalate if necessary
- Log all comps approved by manager
- Collect money for employee meals before submission
- Complete other assigned tasks willingly
- Must be able to stand, walk, and stay on feet for prolonged periods
- Ability to write names on Guest Waiting Pad and use electronic paging system requiring repetitive motion
- Must be courteous, smile frequently, and have a cheerful disposition
- Able to engage guests in warm, light conversation
- Able to multitask with radio headset and manage guest flow
Job Qualifications
- High school diploma or equivalent
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Basic cash handling skills
- Friendly and courteous demeanor
- Ability to stand and walk for prolonged periods
Job Duties
- Greet guests professionally and friendly before, during and after meal periods
- Wear proper uniform including black slacks, Black Bear Diner shirt and suspenders, slip-proof black shoes and name badge
- Use radio headset for communication during shifts
- Manage guest waitlist and utilize electronic Guest Paging system
- Monitor and maintain cleanliness of dining areas, cash register stations and restrooms
- Handle cash and credit card transactions accurately
- Ensure Pie Case is stocked with fresh baked items and properly tagged
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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