Guest Services Representative

Corpus Christi, TX, USA|

Job Overview

Compensation

Hourly

Exact $11.00

Work Schedule

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible schedule

Job Description

Our company is a well-established hotel dedicated to providing exceptional hospitality and superior guest services. We pride ourselves on maintaining a high standard of service, ensuring that every guest experiences a comfortable and memorable stay. As part of our commitment to excellence, we foster a professional and friendly environment where our team members are valued and supported. We continually strive to uphold a welcoming and safe atmosphere throughout our property, from the front desk to housekeeping and guest areas. The hotel industry is dynamic and fast-paced, requiring diligent attention to detail, prompt communication, and the ability to handle multiple tasks simultaneously. Our team embodies these values, contributing to the overall success and reputation of our establishment.

We are currently seeking a Guest Services Representative to join our front desk team. This role is vital to the smooth operation of our daily guest interactions, serving as the first and last point of contact for visitors. The Guest Services Representative is responsible for greeting and registering guests, managing room assignments, and accommodating special requests whenever possible. The role requires proficiency with reservation systems and procedures, including handling cancellations and pre-registrations. This position involves managing check-ins and check-outs efficiently, handling payments and balancing cash, and communicating effectively with both guests and staff. Additionally, the role includes assisting guests by providing information about hotel services, local amenities, dining options, and travel directions.

The ideal candidate will demonstrate excellent customer service skills, maintain professionalism during busy periods, and contribute to promoting repeat business. Physical requirements include the ability to stand or walk for extended periods and lift up to 35 pounds. Flexible scheduling is necessary, as shifts may include weekdays, weekends, holidays, and vary week to week. Overall, this position offers an excellent opportunity to develop hospitality expertise and be part of a team committed to delivering superior guest experiences.

Job Requirements

High school diploma or equivalent
previous experience in front desk or guest services
ability to stand or walk for extended periods (6-8 hours)
ability to lift up to 35 pounds
flexible availability including weekdays, weekends, and holidays
effective cash handling skills
basic computer literacy
excellent communication skills
customer service orientation
ability to maintain a neat and safe work environment

Job Qualifications

High school diploma or equivalent
previous experience in front desk or guest services preferred
working knowledge of reservations systems
strong customer service skills
effective communication abilities
ability to handle cash and payment transactions accurately
basic computer skills including proficiency with PMS
ability to multitask in a fast-paced environment
professional demeanor
problem-solving skills
flexible availability for varied shifts

Job Duties

Provides the highest quality of service to the customer at all times
greets and registers guests and provides room assignments, accommodating special requests whenever possible
assists in pre-registration and blocking of reservations
has working knowledge of reservations systems and procedures
takes reservations and knows cancellation procedures and policy
handles guest check-ins and check-outs efficiently and in a friendly and professional manner
communicates with incoming shift employees by logging pertinent information
ensures that all cash, check and miscellaneous departments are in balance at the end of each shift utilizing proper cash handling procedures
checks all credit cards to ensure they are valid
follows check cashing procedures to ensure all checks are valid
keeps housekeeping informed of any special requests, late check-outs and special need areas in the hotel
answers inquiries pertaining to hotel services, shopping, dining, entertainment and travel directions
posts room charges using PMS
collects payment and makes change for hotel guests following all cash handling procedures as required
promotes repeat business by offering to take future reservations upon check-out
keeps front desk area neat, clean and free of safety hazards
be able to stand/walk for extended periods of time (6-8 hours)
be able to lift up to 35 pounds
must be able to work either AM or PM shifts on weekdays, weekends, and holidays
schedules are subject to change weekly