Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $36.25
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
parking
Professional development opportunities
Job Description
University Medical Center Phoenix is a nationally recognized academic medical center located in Phoenix, Arizona. It stands out as a world-class hospital dedicated to coordinated clinical care, pioneering research, and the education of future generations of highly trained medical professionals. The institution is proud to have earned Magnet™ recognition from the American Nurses Credentialing Center, a prestigious honor reflecting its commitment to nursing excellence. The Phoenix campus boasts over 730 licensed beds, unique specialty units, and serves as the new hub for medical discoveries through its collaboration with the University of Arizona College of Medicine - Phoenix. Beyond inpatient care, the campus is responsible for extensive multi-specialty and sub-specialty clinics, providing comprehensive healthcare services to the community.
The Guest Services Liaison position at University Medical Center Phoenix is a pivotal role in delivering exceptional healthcare hospitality. Serving as the welcoming face of the hospital, this role involves creating memorable first impressions by greeting patients and visitors warmly, expertly guiding them through the facility, and acting as a trusted resource across a wide range of needs. From wayfinding assistance to coordinating special accommodations, the liaison ensures each interaction exemplifies the hospital's dedication to superior service. This position demands a natural communicator who enjoys helping others and is capable of working independently to resolve problems with a positive and professional demeanor. Scheduled for evening shifts from 1 pm to 9:30 pm with rotating weekends, the role supports the smooth operation of the patient concierge services department by facilitating communication between guests and care teams. Responsibilities include visitor authorization, arranging transportation, and handling special requests, all with the goal of enhancing the patient and guest experience. The ideal candidate will bring a high school diploma or equivalent, impeccable interpersonal skills, and a passion for hospitality and service, making a meaningful difference every day as the heart of the facility's welcoming environment.
The Guest Services Liaison position at University Medical Center Phoenix is a pivotal role in delivering exceptional healthcare hospitality. Serving as the welcoming face of the hospital, this role involves creating memorable first impressions by greeting patients and visitors warmly, expertly guiding them through the facility, and acting as a trusted resource across a wide range of needs. From wayfinding assistance to coordinating special accommodations, the liaison ensures each interaction exemplifies the hospital's dedication to superior service. This position demands a natural communicator who enjoys helping others and is capable of working independently to resolve problems with a positive and professional demeanor. Scheduled for evening shifts from 1 pm to 9:30 pm with rotating weekends, the role supports the smooth operation of the patient concierge services department by facilitating communication between guests and care teams. Responsibilities include visitor authorization, arranging transportation, and handling special requests, all with the goal of enhancing the patient and guest experience. The ideal candidate will bring a high school diploma or equivalent, impeccable interpersonal skills, and a passion for hospitality and service, making a meaningful difference every day as the heart of the facility's welcoming environment.
Job Requirements
- High school diploma or GED
- Ability to handle ongoing face-to-face contact with patients, guests and staff
- Excellent oral communication skills
- Excellent listening skills
- Ability to interact pleasantly and calmly with patients, guests and staff
- Ability to work evening shift with rotating weekends
- Comfortable working independently with minimal supervision
Job Qualifications
- High school diploma or GED or equivalent working knowledge
- Excellent oral communication skills
- Strong listening skills to interact pleasantly and calmly with patients, guests, and staff
- Previous experience in a customer service or healthcare environment preferred
- Ability to work independently with minimal supervision
- Basic knowledge of hospital or healthcare facility operations preferred
- Additional related education or experience preferred
Job Duties
- Meet, greet and assist patients and guests and provide general information regarding the services, the facility, and geographical area
- Respond to special requests from patients, customers and guests
- make special arrangements to ensure unique needs are met
- Assist patients and guests with scheduling transportation or other services as needed
- Gather, summarize and provide information to patients and their guests about the property and surrounding area amenities and establishments
- Coordinate patient needs with other departments or areas
- contact appropriate individual or department as necessary to resolve patient requests
- Coordinate access to the care delivery area, perform visitor authorization procedures, serve as a liaison between visitors and staff, relay visitor concerns to staff, and coordinate visitor support services
- Answer phone, transfer calls, take messages and relay messages and information as needed
- Provide tours of the facility and walk customers to appropriate areas within the facility
- Perform functions within established parameters, assisting patient and guest inquiries to ensure a positive experience
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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