Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $21.00
Work Schedule
Weekend Shifts
Benefits
Paid Time Off
Health Insurance
Employee Discounts
Retirement Plan
flexible schedule
Job Description
About HYATT House San Ramon: HYATT House is a renowned extended-stay hotel brand that focuses on providing guests with the comfort and convenience of a modern condominium. Known for their residential-style accommodations, HYATT House properties typically feature between 125 to 200 all-suite rooms, each equipped with conveniences like fully furnished kitchens, flat panel HDTVs, and complimentary high-speed internet access. The hotel’s public spaces offer a variety of amenities to enhance guest experience, including a swimming pool, fitness center, and business center. This makes HYATT House an ideal choice for both individual travelers seeking a home-like environment and corporate clients needing long-term lodging solutions. Located strategically in urban, airport, and suburban areas, HYATT House caters to a diverse clientele, offering facilities suitable for small corporate meetings and accommodations for employees on extended assignments.
About the Front Desk Agent Role: HYATT House San Ramon is currently seeking an enthusiastic, friendly, and customer-focused Front Desk Agent to join their dynamic team. This role is pivotal in ensuring guests receive outstanding service from the moment they check in until their departure. The Front Desk Agent will be responsible for managing guest check-ins and check-outs in a timely and welcoming manner, handling room bookings both in person and over the phone, and addressing guest inquiries regarding the hotel’s rooms, amenities, rates, and any special requests.
This is a fast-paced position that requires multitasking across various duties such as cash handling, answering telephones promptly, and providing guests with accurate and helpful local information. The successful candidate must maintain a courteous and attentive approach throughout all interactions, guaranteeing a positive and efficient guest experience. Effective communication and the ability to coordinate with other hotel departments are essential to ensure the smooth operation of guest accommodations.
This role offers a great opportunity for individuals looking to grow their hospitality career in a supportive and teamwork-oriented environment. The position is hourly paid at $21, reflecting the importance HYATT places on delivering excellent guest services. Candidates must be available to work on weekends and holidays to meet the needs of the hotel’s diverse guest schedule. If you are motivated, organized, and passionate about providing exceptional guest experiences, HYATT House San Ramon invites you to join their thriving team and welcome new guests to their modern house-style hotel.
About the Front Desk Agent Role: HYATT House San Ramon is currently seeking an enthusiastic, friendly, and customer-focused Front Desk Agent to join their dynamic team. This role is pivotal in ensuring guests receive outstanding service from the moment they check in until their departure. The Front Desk Agent will be responsible for managing guest check-ins and check-outs in a timely and welcoming manner, handling room bookings both in person and over the phone, and addressing guest inquiries regarding the hotel’s rooms, amenities, rates, and any special requests.
This is a fast-paced position that requires multitasking across various duties such as cash handling, answering telephones promptly, and providing guests with accurate and helpful local information. The successful candidate must maintain a courteous and attentive approach throughout all interactions, guaranteeing a positive and efficient guest experience. Effective communication and the ability to coordinate with other hotel departments are essential to ensure the smooth operation of guest accommodations.
This role offers a great opportunity for individuals looking to grow their hospitality career in a supportive and teamwork-oriented environment. The position is hourly paid at $21, reflecting the importance HYATT places on delivering excellent guest services. Candidates must be available to work on weekends and holidays to meet the needs of the hotel’s diverse guest schedule. If you are motivated, organized, and passionate about providing exceptional guest experiences, HYATT House San Ramon invites you to join their thriving team and welcome new guests to their modern house-style hotel.
Job Requirements
- High school diploma or equivalent
- At least one year of customer service experience preferred but not required
- Availability to work weekends and holidays
- Strong communication and interpersonal skills
- Ability to handle cash transactions
- Ability to multitask in a fast-paced environment
Job Qualifications
- Excellent organization and communication skills
- Ability to multi-task effectively
- Team-oriented mindset
- At least one year of customer service experience preferred but not required
- Availability to work weekends and holidays
Job Duties
- Checking in and checking out of all hotel guests in a timely, welcoming fashion
- Manage room bookings through the phone or in-person and be able to answer inquiries about the hotel, rooms, amenities, rates, special requests, etc.
- Connecting with other departments in the hotel to ensure accommodations are running smoothly
- Handle cash transactions accurately and responsibly
- Answer telephones promptly and provide accurate information
- Provide local information and assistance to guests
- Maintain a courteous, attentive, and efficient service attitude at all times
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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