Guest Relations Coordinator (MVC Team 11am-7pm)

Marriott Vacations Worldwide is a distinguished leader in the hospitality and vacation ownership industry, dedicated to providing exceptional vacation experiences to travelers around the globe. As part of the Marriott International family, the company operates in a supportive, friendly, and inspiring work environment where employees are empowered to help make vacation dreams come true. Marriott Vacations Worldwide is committed to diversity, equity, and inclusion, ensuring a workplace culture where meaningful moments are created together with both guests and employees. Known for its global presence and high standards of service excellence, the company offers a range of products and services including timeshare ownership, vacation experiences, and innovative travel solutions that enhance customer satisfaction and loyalty.

The company is currently seeking a Coordinator Customer Relations to join its dedicated team. This full-time position operates primarily on the 11 am to 7 pm shift, offering competitive pay and a robust benefits package designed to support the well-being and growth of its employees. The Coordinator Customer Relations position is essential in fostering memorable vacation experiences for guests and owners. The role involves serving as a key point of contact for guests on promotional vacation packages, providing concierge-style services that highlight property amenities, local attractions, and personalized experiences. This opportunity is ideal for someone who enjoys engaging with people, is passionate about customer service, and thrives in a dynamic, team-oriented hospitality environment.

As a Coordinator Customer Relations, you will be responsible for communicating with guests before and during their visits, ensuring all special needs are identified and addressed promptly. You will offer detailed information about the resort’s services and assist guests in planning their stay to maximize satisfaction and enjoyment. Your ability to anticipate guest needs, resolve issues professionally, and maintain a positive demeanor will be crucial in upholding Marriott Vacations Worldwide’s reputation for excellence. This role also involves collaboration with colleagues to uphold company standards, offer seamless guest interactions, and contribute to an atmosphere where meaningful vacation moments are made together.

This position offers significant opportunities for personal and professional development through growth initiatives, tuition reimbursement programs, and employee support services including professional counseling and family support. Employees also benefit from medical, dental, and vision coverage, 401K savings plans, travel discounts, and membership in a credit union. Marriott Vacations Worldwide values a balanced life and promotes a workplace culture that supports career advancement while attending to the individual needs of its workforce. With competitive pay and numerous benefits, this role represents a rewarding career opportunity within the well-respected Marriott network dedicated to quality, service, and guest satisfaction.