General Manager - Holiday Inn Corpus Christi

Corpus Christi, TX, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

flexible schedule

Job Description

Our company is a distinguished hotel operation recognized for providing exceptional hospitality and guest services across all departments including food and beverage, sales, engineering, human resources, and accounting. We pride ourselves on maintaining the highest company standards and fostering an environment where both guests and employees experience excellence. Dedicated to continuous growth and operational success, our hotel thrives on innovation and quality in its products and services, ensuring a rewarding experience for every visitor. Being part of a dynamic, 24-hour, 7-day-a-week operation, we prioritize professionalism, guest satisfaction, and a positive work culture that empowers our associates to excel in their roles.\n\nWe are currently seeking a talented and motivated General Manager to lead our hotel. This role entails full oversight of hotel and outlet operations with a strong focus on driving revenues, managing costs, enhancing guest service, and ensuring compliance across all departments. The General Manager will be responsible for administration, human resources, team leadership, P&L management, and upholding product quality for sustained business growth. The position requires an experienced and knowledgeable leader capable of anticipating guest needs, facilitating seamless coordination of special programs, and handling complex guest relations with finesse. Additionally, the General Manager will need to foster cooperation among teams, develop executive leadership, and promote a culture of courtesy and professionalism. This role may include some travel responsibilities and demands a high degree of attention, communication skills, and the ability to lead through operational challenges effectively. Through a strategic approach to forecasting, guest services, and staff development, the General Manager plays an integral part in sustaining the hotel's market position and profitability within the competitive hospitality industry.

Job Requirements

Bachelor's degree in hotel management or related business field preferred
minimum 3 years' experience in rooms and/or food & beverage functions
strong business communication skills verbal and written
strong presentation skills and ability to lead team at leadership and hourly level
knowledge of federal, state and local employment laws and regulations
high work ethic and self-initiative
strong computer skills in Microsoft Suite
some travel may be required
regular attendance according to established guidelines
proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
professional image as perceived by subordinates, peers, superiors, guests and community
must possess basic computational ability
focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
maintain calm and professional demeanor in sometimes high pressure situations
ability to converse calmly with upset associates, superiors and guests in intense emotional situations
ability to participate in and lead departmental and/or hotel team meetings

Job Qualifications

Bachelor's degree in hotel management or related business field preferred
minimum 3 years' experience in rooms and/or food & beverage functions
strong business communication skills verbal and written
strong presentation skills and ability to lead team at leadership and hourly level
knowledge of federal, state and local employment laws and regulations
high work ethic and self-initiative
strong computer skills in Microsoft Suite
some travel may be required
regular attendance according to established guidelines
proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
professional image as perceived by subordinates, peers, superiors, guests and community
must possess basic computational ability
focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
maintain calm and professional demeanor in sometimes high pressure situations
ability to converse calmly with upset associates, superiors and guests in intense emotional situations
ability to participate in and lead departmental and/or hotel team meetings

Job Duties

Practice a culture of guest service in all you do
promote courtesy, good will and a positive attitude in each and every encounter
Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
Resolve guest complaints, ensuring guest satisfaction in each interaction
Coordinate special programs, functions and incentives to improve guest service
Work in a cooperative and friendly manner with fellow associates
Effectively lead the Executive Committee to reach the goals of the property
Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR
Ensure the property is compliant in all departments, growing the business year over year
Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue
Coach and develop leaders to exceed performance expectations